Browser Protection Adwords

Scholar

Browser Protection Adwords

Hello,

 

I've installed F-Secure and the F-Secure Browser Protection by F-Secure yesterday on a computer who is using Adwords every day. 

 

The installation of the browser protection prevents me to use the drop-down options in Adwords (

https://adwords.google.com) 

The moment i disable Browser Protection all of these options are working like they should.

 

Do you perhaps know of this issue of can you mark the problem as a bug? 

 

Hope to hear from you.

 

Kind Regards,

Stefan Baan

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure

Re: Browser Protection Adwords

Hi
Thanks for all the info. The root cause is now found and fixed. Fix will be delivered to all customers automatically with next browsing protection channel upgrade, eta in couple of weeks.

 

-Jouni

17 REPLIES 17
Community Manager

Re: Browser Protection Adwords

Hi Stefan,

 

May I know in which F-Secure product do you see this issue?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Browser Protection Adwords

Hi Laksh,

 

The F-Secure product is: F-Secure Computer Protection (Business)

Scholar

Re: Browser Protection Adwords

Hello,

 

I've seen that my issue was moved to an other topic, but that was the last notification i've received. 

 

I hope the question was clear and if this issue is known or marked as a bug.

 

Hope to hear from you.

 

Kind Regards,

Stefan

F-Secure

Re: Browser Protection Adwords

Hello,

 

Did you try to disable different browsing protection features one by one and check which one breaks layout? Sounds like something which can be caused by "Show the reputation rating..." setting. Try with it disabled.

We will investigate this on our side

Highlighted
Scholar

Re: Browser Protection Adwords

Hello,

 

On this PC no other Browser Protection is installed. 

I will try to disable the option: 'Show the reputation rate' and let you know.

 

Hope you can find something.

F-Secure

Re: Browser Protection Adwords

Hi,

 

We cannot reproduce the issue, we probably look at a wrong place. Could you make screenshots and show what exactly is not working in Adwords?

Scholar

Re: Browser Protection Adwords

Hi,

 

Its difficult to show exacly what is going wrong, because the screenshot only shows that moment. 

The screenshot that i provide is in dutch, so i will give some enlightment:

 

 https://we.tl/JdThjLXPnY

 

1: Is the searchterm that cannot be dropped-down

2: Number clicks that cannot be dropped-down

3: Conversions that cannot be dropped-down

4: Date that cannot be dropped-down

 

 

F-Secure

Re: Browser Protection Adwords

Hi

In addition to the screenshot, can you provide also the full url of your screenshot's page (or at least the hostname + path part)? It seems that google adwords does not provide access to the management pages without creating a real ad campaign, so this is a bit challenging to debug.

-Jouni/F-Secure

Scholar

Re: Browser Protection Adwords