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This article lists what the supported platforms for Online scanner are and the necessary system requirements.
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This article provides answers to frequently asked questions related to the end-of-life (31.12.2017) of the F-Secure BOOSTER product.
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If you need technical support with F-Secure Booster, you have the following options: Go to our Community Knowledge Base and search for the relevant articles: F-Secure Booster for PC or F-Secure Booster for Android. Go to our Community discussion forum, and post your questions there. Consult product's online help (click Help on the Overview page). Create a support request, and get in touch with our support team.
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Windows' User Account Control (UAC) prevents Booster from launching, and "This App has been blocked for your protection" error message is shown. This is a known issue. To solve this issue, download a new Booster installer and perform a simple reinstall (in-place upgrade). Download a new Booster installer here. Run the installer. A setup window appears indicating that the program is already installed. Click OK. The installer detects a new version available for download. Click Yes, and allow the reinstallation to complete.
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When you delete a file in Windows, the file is not permanently deleted, even after emptying the recycle bin. Windows simply marks the file as being deleted and allows it to be overwritten by other data. It can take a while before the data is actually overwritten. You can use the Prevent file recovery function to delete files permanently so that they can no longer be recovered by other people or programs. When you start to "shred" these files, it can take a long time as the size of the data can be quite large, and the software has to overwrite the data with random information to completely erase it. Related information What is F-Secure Booster? How can I speed up my computer with F-Secure Booster?
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Known issues and limitations for Online Scanner 1. Online Scanner needs Internet connection When Online Scanner scans files and memory, it queries the file reputation system located in the Cloud. To be able to do that, Online Scanner needs a network connection with Internet access. 2. Windows XP: Online Scanner must be run under an Administrator account On Windows XP, Online Scanner must always be run under an Administrator account. It needs admin privileges to scan system memory and files. 3. Internet Explorer (IE) 8: Online Scanner doesn't start when Internet and local intranet security levels are set to High The Online Scanner user interface uses the functionality of an Internet Explorer Server object. To allow Online Scanner to operate, you must set IE settings to default: In the browser go to Tools > Internet options. Select the Security tab. Set Internet and Local intranet security levels to Medium. 4. IE 8: Online Scanner doesn't start in "offline" mode IE should be in its normal, "online" mode, otherwise Online Scanner cannot run. 5. Online Scanner doesn't install its DeepClean component on… encrypted drives (for example, BitLocker). Windows 8 systems with SecureBoot enabled. OS with software RAID array configured. 6. Online Scanner doesn't report infections found during file scanning on AV-protected systems When Online Scanner scans system files, it opens them one by one. These read operations can be interrupted by existing antivirus software installed in the system, and if the files are found infected, the antivirus software blocks and removes them before Online Scanner. In such cases, Online Scanner reports that no infection was found although the infection itself is successfully removed. 7. Checking Online Scanner functionality with Eicar test file Eicar test file is used to check if antivirus software file scanning is up and running. Online Scanner detects the traces malware leaves in the system: memory signatures, registry keys, system launch points, etc. Online Scanner does not think Eicar is a treat when it is simply stored as a file. To make Eicar look like malware, create a launch point: Store the file locally, e.g. as c:\windows\eicar.com. Create a random-named string variable in the registry under HKCU\Software\Microsoft\Windows\CurrentVersion\Run pointing to c:\windows\eicar.com. After that Online Scanner finds Eicar as a system-wide infection. 8. Running Online Scanner on Windows 8.1 when UAC is off When User Access Control is off (the lowest position of the slider in the UAC Settings dialog), non-admin user can't perform a scan at all even if she runs it as an administrator. Online Scanner terminates the scan and shows an error. To make it running, set UAC on.   9. Online Scanner and ASUS AI Suite 3 If ASUS AI Suite 3 is running when Online Scanner scans the memory, system may freeze. To workaround the issue, stop ASUS AI Suite 3 for the time of the scan.   10. Online Scanner does not start when IE is set to use proxy for local connections Online Scanner does not start when proxy PAC file does not specify to use direct connection for connections to local host.   11. Online Scanner does not start when Windows XP has IP filtering enabled Some malware families are known to use a filter-hook driver to block security applications from running. In such a situation, you may need to turn off the IP filter driver service to be able to run Online Scanner. Use the following command in the command prompt to turn off IP filter driver service: net stop ipfilterdriver 12. Online Scanner does not start when there are registry remnants of the previous execution Sometimes, if an execution of Online Scanner fails, some registry settings are left behind. After that, all attempts to run Online Scanner will fail. As a workaround, delete the registry key "HKEY_CURRENT_USER\Software\F-Secure Antibot" to resolve the problem.    
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Question How do I turn off F-Secure AdBlocker? Answer If you want to disable F-Secure AdBlocker completely, you can turn it off in the following way:   Tap Settings > Safari > Content Blockers. Turn AdBlocker off by sliding the switch to off position. Related links:   How do I turn on F-Secure AdBlocker?
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Question How do I turn on F-Secure AdBlocker? Answer Once you have downloaded and installed F-Secure AdBlocker from Apple App Store, you need to turn it on in the device settings. Apple's iOS 9 operating system requires this from all the content blockers that work with Safari.   To turn the app on, do the following:   Tap Settings > Safari > Content Blockers. Turn AdBlocker on by sliding the switch to on position. Related links:   How do I turn off F-Secure AdBlocker?
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Question What is AdBlocker? Answer F-Secure AdBlocker blocks all online advertising on your iPhone, iPad and iPod touch. Download and install the app from Apple App Store, and turn it on in your device settings to stop online advertising from bothering your browsing.   F-Secure AdBlocker:   makes web browsing faster. saves bandwidth by not downloading intrusive ads. is easy to install and use, just a few seconds of your time is all it takes to improve your browsing experience. is private. We do not know to which sites you are surfing nor which ads you are blocking. Related links:   How do I turn on F-Secure AdBlocker?
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Question What devices are supported by F-Secure AdBlocker? Answer System requirements   Operating system: iOS 9 or later Hardware: 64-bit processor (Apple does not support content blockers with Safari on a 32-bit hardware) Currently supported device models   iPhone models: iPhone 5S iPhone 6 iPhone 6 Plus iPhone 6S iPhone 6S Plus iPad models: iPad Air iPad mini 2 iPad Air 2 iPad mini 3 iPad mini 4 iPad Pro iPod models: iPod touch (6th generation)
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If you want to bypass the ad blocking on a certain page, do the following:   On the page, tap and hold the reload button in Safari. Select Reload without Content Blockers. Now you can see the ads displayed on this particular web page.
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Question I have an issue with F-Secure Buddy. How can I get support? Answer Did you already check the FAQs?   If you did not find a solution to your question,  contact   asknet AG at asknet Customer Service if your question is about Order Warranty Shipment BiiSafe by email at support(at)biisafe.com if your question is about Buddy features and functionality Technical questions Other product-related issues   This article in other languages: Finnish, Swedish, German
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Question Pressing on the button to activate the alarm on the Buddy app does not work. What do I do? Answer If the F-Secure Buddy app on your iOS device is closed, the connection between your F-Secure Buddy device and the app is also terminated. This is an iOS-specific issue due to the limitation of the operating system.   If you would like to have the service running at all times, we recommend that you leave the application running in the background. This article in other languages: Finnish, Swedish, German
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Question How can I customize the information and settings of my F-Secure Buddy device? Answer If you have multiple F-Secure Buddy devices connected, you can customize them to make it easier for you to distinguish between the different Buddies that you have. You can change the Buddy name, icon, notification methods and settings. Open the F-Secure Buddy app. Go to Menu > Maps. Tap the Buddy icon at the top of the screen, and tap Buddy Info. Configure the information and settings you want, and tap Close when you are done. This article in other languages: Finnish, Swedish, German
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Question Can I still send out notifications without the Buddy device? Answer Yes. If you have an F-Secure Buddy app installed on your device, you can still share your location to others in the circle you are in. Open the F-Secure Buddy app. Tap on Menu > Map. Tap the Share location button and F-Secure Buddy app then checks in your location. To send out alerts, tap and hold the Share location button for about 3 seconds. This article in other languages: Finnish, Swedish, German
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Question How do I create a circle in F-Secure Buddy? Answer To create a new circle: Open the app and tap the Menu icon in the top-left corner. Tap Circles. Tap the + icon to open the Create New Circle page. Type in the circle name and description, and tap Create. The new  circle is shown under Own Circles. This article in other languages: Finnish, Swedish, German
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Question How can I set my daily activity goal? Answer To set your daily activity goal: Open the app and tap the Menu icon in the top-left corner. Tap Device Settings. Under Motion detections, make sure that the Detection checkbox is selected. Tap Activity Daily Goal and type in the number of steps you want to set as your daily goal. Tap OK. Tip: If you want to set Activity as the default Buddy page (instead of the Map page), under Motion detections, select the Activity as Default Page checkbox. This article in other languages: Finnish, Swedish, German
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Question What is a Safe Network (F-Secure Buddy)? Answer Your phone will not play a sound if the main Buddy disconnects and you are inside a safe Wi-Fi network, for example within your home wireless network. This prevents unnecessary alerts.   Note, however, that the phone plays a disconnect sound each time you leave the safe network while the main Buddy is disconnected.   To save a safe network: Open the app and tap the Menu icon in the top-left corner. Tap Device Settings > (Select) Safe Networks. Tap the Save (Save Current Wi-Fi) button next to the name of the Wi-Fi network that you want to mark as safe. This article in other languages: Finnish, Swedish, German
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Question How can I invite a new member into my circle? Answer When you invite new members into your circle, they are then able to share data and messages with you or other members in the same circle. F-Secure Buddy must be installed and registered on their device(s) first. To invite a new member into your circle, do as follows: Open the F-Secure Buddy app. On the top-left corner, tap Menu icon > Circles. Tap on the circle you want to invite the new member into. You must be the owner of the circle. Tap (+) Invite member/Circle members. Enter the new member’s email address into the available field, and tap Send. The new member then receives the invitation prompt from the app. This article in other languages: Finnish, Swedish, German
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Question What is a circle? Answer A circle is a messaging channel through which circle members can share data and messages with each other. In the F-Secure Buddy app, you can create circles and invite friends to join the circles. Your friends can also invite you to join their circles.   Even though you can create multiple circles yourself and you can have access to several circles created by others, you can only interact with one circle at a time - the one you are in. You receive data from and send data to the circle you are currently in. This article in other languages: Finnish, Swedish, German
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Question What is an F-Secure Buddy account? Answer The F-Secure Buddy account is a free personal account which you need to have to be able to use the Buddy accessory and the app. It enables you to share location data and messages between you and your circle members. It also enables you to store the Buddy-related data, for example the location where the Bluetooth connection between your Buddy and phone was lost. This article in other languages: Finnish, Swedish, German
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Question What is F-Secure Buddy's activity tracking? Answer With F-Secure Buddy, you can start measuring your physical training activities. Put Buddy into your pocket and start registering your leg movement when walking, running and biking. F-Secure Buddy has an inbuilt accelerometer which is used to measure your movement.   Activity tracking can be also used when playing sports, such as basketball where wristbands are not allowed.   F-Secure Buddy will store your exercise data in its internal memory and the data is uploaded to the app in the background once Buddy connects to your phone again. You can collect activity data for up to five days without connecting your Buddy to your phone.   With the Activity Tracker daily reports, you can see when during the day you were the most active and check when you reached your goal.  The data, which is stored for 30 days before it is deleted automatically, is relevant to the individual Buddy device, not to your account alone.   Note: At present, the activity tracking is available for the Android devices only. This article in other languages: Finnish, Swedish, German
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Question What can I do with Buddy's personal safety features? Answer With F-Secure Buddy, you can share your location to a closed circle of people; they receive a predefined message along with your location.   To share your location with your circle, press shortly the Buddy button. To signal that you need help, press the Buddy button for more than two seconds, and your circle will be  notified.   To be able to share your location, you need to have created a circle or joined a circle created by your friend. You can also share your location directly from the app. This article in other languages: Finnish, Swedish, German
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Question How can I use F-Secure Buddy to find my items? Answer You can search for your F-Secure Buddy and any object attached to it within the Bluetooth range: usually within 10-30 meters (30-100ft). Your Buddy makes a sound and blinks the lights when you launch the Find Buddy mode in the app.   To find your Buddy by using the app: Open the app and tap the Buddy icon on the Map view. Tap Find Buddy. Move around to find your Buddy. The Buddy makes a sound to make finding it easier. To find your phone by using Buddy: Press the Buddy button for two seconds. Your phone starts to make a sound, making it easier for you to find it. You can set the Buddy and app to make an alarm when the Bluetooth connection is lost. You can also configure the app, so that the app saves the last known location to your account when the Bluetooth connection was lost. This article in other languages: Finnish, Swedish, German
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Question What do I need to know about the battery in F-Secure Buddy? Answer F-Secure Buddy uses a standard CR2032 Lithium Coin Cell battery which you can easily replace yourself. The battery lasts from two to six months depending on your usage. The standby time when connected to a mobile device is up to one year.   The more you use Buddy, for example by pressing the button or making a sound, the faster the battery runs down. Also, cold temperatures run down the battery faster. This behavior is normal to Lithium batteries.   Instructions for changing the battery can be found here. This article in other languages: Finnish, Swedish, German
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Question What is the operating range of F-Secure Buddy? Answer The normal operating range is 10-30 meters depending on where you are. The maximum range is 50 meters.   Note: Water, snow, walls and metal surfaces between F-Secure Buddy and your device may affect the Bluetooth operating range. This article in other languages: Finnish, Swedish, German
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Question How many F-Secure Buddies can I connect to my device? Answer If you are using an iOS device, you can connect up to five Buddies to one device. With an Android device, you can connect only one device at a time. This article in other languages: Finnish, Swedish, German
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Question How do I set up my F-Secure Buddy? Answer To get started with F-Secure Buddy, do the following:   Install the F-Secure Buddy app from either Google Play Store (Android) or Apple Store (iOS). Open the app, tap Log in, and agree to the terms and conditions. Tap Continue. Tap Sign up, and create your personal F-Secure Buddy account. Tap Create account, and activate Bluetooth, if it's not turned on. Have your Buddy device near, and on the Map page of the app, tap the + icon, and press and hold the Buddy button until the app and Buddy connect. You’re done. To access the various set-up options, tap the Main menu in the top-left corner of the app. This article in other languages: Finnish, Swedish, German
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Question Does F-Secure Buddy require a data connection? Answer Yes, it does. Location sharing and message sending require a data connection. If you want the app to save the latest known location of your F-Secure Buddy to the account in your app, you need a data connection. This article in other languages: Finnish, Swedish, German
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Question Which devices does F-Secure Buddy work with? Answer The F-Secure Buddy accessory and are available for Android and iOS devices supporting Bluetooth Smart (Bluetooth 4.0). Supported iOS (Apple) products F-Secure Buddy supports the following iOS products: iPhone 4S, 5, 5C, 5S, 6 and 6 Plus. The iPad 3rd and 4th generation, the iPod Touch, and the iPad Air and iPad Mini are also compatible. Supported Android versions F-Secure Buddy supports phones and tablets running on Android 4.3 or newer with Bluetooth Smart compatibility. This article in other languages: Finnish, Swedish, German
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Question What is F-Secure Buddy? Answer F-Secure Buddy is a smartphone accessory that helps you to take care of your important items, such as keys, wallet or handbag. You can also use it to enhance the personal safety of yourself and your loved ones. The key features of F-Secure Buddy are:   Item finder Personal safety Activity tracking (only Android) Buddy connects to your mobile device via Bluetooth Smart (Bluetooth 4.0). The service also includes a free app and cloud service.   Buddy lasts for years if you treat it well. It's durable and splashproof in normal use. Buddy comes with a one-year warranty. This article in other languages: Finnish, Swedish, German
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Symptoms Some users may encounter the following Booster update issue: as soon as the user starts F-Secure Booster, the program detects a new update and starts installing the update. A window (Microsoft Visual C++ installation) in German is displayed. The dialog will be dismissed automatically after some 15-30 seconds but if the user clicks on the Abbrechen (Abort) button, the update installation is terminated and the user cannot start F-Secure Booster anymore. Diagnosis The issue is caused by user accidentally aborting the installation for Microsoft Visual C++ components. Solution To resolve the issue:   In the F-Secure Booster folder, find file vcredist_2013_x86.exe and double-click it. Select Reparieren (Repair). Upon completion, your F-Secure Booster should now work normally.
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Question How can I disable the F-Secure Booster system tray application from running in the background? Answer F-Secure Booster automatically performs a number of monitoring tasks in the background. Once it detects a problem in your computer, it will immediately notify you about it.   If you want to disable the F-Secure Booster system tray application from running in the background, depending on the OS of you computer, do the following:   Windows 7/Vista Click Start and search for "task". Select Task Scheduler. Go to Task Scheduler Library. In the task list, right-click F-Secure Booster (Tray) and select Disable from the context menu. Windows 8 Go to Windows 8 Search and search for "schedule". Select Task Scheduler. Go to Task Scheduler Library. In the task list, right-click F-Secure Booster (Tray) and select Disable from the context menu.
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Question What are the system requirements for F-Secure Booster? Answer Make sure that your device meets the following system requirements: F-Secure Booster for PC Supported platforms: Windows 8.1 and 8 (ARM based tablets are not supported), Windows 7 (all editions), Windows Vista (all editions), Windows XP (32-bit, Service Pack 3 or newer) CPU 400Mhz 256MB RAM 60MB free disk space (25MB to download) Screen resolution at least 1024x600 F-Secure Booster for Android Android 4.0 Ice Cream Sandwich – API level 14 All resolutions supported (tablets and phones) No root access necessary
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Question What is F-Secure Booster? Answer F-Secure Booster is a PC and Android performance optimization and maintenance software. F-Secure Booster allows you to optimize various operating system settings, clean unused or trashed files, closing and removing unnecessary processes and applications from your devices.   This in effect enables: your device to have a faster startup time more efficient use of your applications faster browsing performance improved device and application stability longer battery life Note that the premium version of F-Secure Booster is available only for the PC version of the product!
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Question How can I upgrade to F-Secure Booster Premium? Answer Note that the premium version of F-Secure Booster is not available for the Android version of the product!   If you are using the free version of F-Secure Booster on your PC, you can upgrade to the premium version and get access to the speedup and update functions.   To upgrade the product to the premium version: Click Upgrade in the lower-right corner of the user interface. The Activate F-Secure Booster window opens. Note: If you do not have a valid license yet, click Buy now to purchase the license. If you already have a license, click the Activat license link. Enter the license code and click Activate. Now you have access to all F-Secure Booster features.    
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Question In what languages is F-Secure Online Scanner available? Answer F-Secure Online Scanner is available in the following languages:   English, Deutsch, Français, Français (Canada), Suomi, Svenska, Български, Čeština, Dansk, Ελληνικά, Español, Español (América Latina), Eesti, Magyar, Italiano, 日本語, Nederlands, Norsk, Polski, Português, Português (Brazil), Română, Русский, Slovenščina, Tiếng việt, Türkçe, 中文(中国), 中文繁體(香港), 中文繁體(臺灣) Online Scanner will automatically use the same language as the user's system locale. This article in other languages: Finnish, Swedish, German, French, Japanese, Italian, Danish, Norwegian, Dutch, Polish
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Question How can I use F-Secure Online Scanner? Answer F-Secure Online Scanner is easy to use with just a couple of clicks:   Download the F-SecureOnlineScanner.exe file to your computer. Click on the file to run it. The F-Secure Online Scanner window opens. Click Accept and scan. F-Secure Online Scanner starts scanning your computer for harmful items. Sometimes, if harmful items are found, Online Scanner asks for a restart. After the restart, scan resumes automatically. When the scan is complete a report is shown. Online Scanner automatically quarantines everything that it removes. To see quarantined items, run Online Scanner again and click View quarantine.   This article in other languages: Finnish, Swedish, German, French, Japanese, Italian, Danish, Norwegian, Dutch, Polish
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Question Can I use Online Scanner instead of an antivirus software? Answer No, it is different. Online Scanner is a highly profiled tool that detects and removes modern malware. It runs on demand and does not stay in the system all the time as an antivirus software does. The best protection always comes from combining Online Scanner checks with any security software.
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Question Is there a possibility that Online Scanner deletes my files or corrupts system during remediation? Answer Online Scanner automatically quarantines everything that it removes. To see quarantined items, run Online Scanner again and select View quarantine.   Before remediation Online Scanner creates a system restore point named “F-Secure Malware Removal”. If anything bad happens, you can always roll back using System Recovery. If the System Recovery is not accessible (for example, when the system doesn't boot), it can be reverted back to bootable state by F-Secure Rescue Media: http://www.f-secure.com/en/web/labs_global/antibot/rescue-media.
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Question Does Online Scanner transfer something from my machine to the cloud? Answer When scanning, Online Scanner sends only the anonymous data that contains OS and IE versions, Online Scanner version, timestamp, name(s) of detected malware, status of antivirus and backup software (found/not found), and information about database updates Online Scanner fetches from F-Secure backend.   If user opts in, it may also send SHA1 hashes of suspicious files and Chrome extensions found during scan.
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Question What files are deleted when I use the WhatsApp Cleaner? Answer The F-Secure Booster WhatsApp Cleaner deletes the following: Compressed copies of sent and received media files Automatic chat backup files Note: There is no way to recover these files once deleted. Make sure you are certain of the files you want to delete.
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Question What is being cleared when I clear my App Data? Answer Clearing the App Data clears up your application cached files. Application cache files are temporary files created by applications. These files are often not necessary and takes up some storage space on your device.
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Question What does it mean when F-Secure Booster says that my device's storage is limited? Answer F-Secure Booster detects that your available internal storage space is less than 30% of your total internal storage space. You can free up some of your internal storage space by clearing your caches and unnecessary files. To do that, you can go to the Clean up storage option in the app’s Overview menu.
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Question How do I delete unwanted large files from my device? Answer You can free up your device’s storage by deleting unwanted large files from your disk space.   Open the F-Secure Booster Tap Clean up storage. Tap Large files. Move the slider (default 2MB) to a size you consider to be a large file size. For example, if you set the slider to 20MB, all files with 20MB and greater is listed. Tap on the file(s) you want to delete. Your selected files are then highlighted in yellow. Tap on the Clean up storage button at the bottom of the screen to delete the selected files.
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Question How do I speed up my device's performance? Answer With F-Secure Booster, you can speed up your device's performance by closing unnecessary processes running in the background to clear up your device’s memory.   To close all processes: Open the F-Secure Booster Tap Speed up system. Tap the Speed up system button at the bottom of the screen to close all processes. Note: This clears all unnecessary processes and required processes are restarted with less memory usage.   To close selected process(es): Open the F-Secure Booster Tap Speed up system. Tap on the process that you want to close. You may select multiple processes. Your selected processes are then highlighted in yellow. Tap the Speed up system button at the bottom of the screen.
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Question What does it mean when F-Secure Booster says that my device's speed is limited? Answer F-Secure Booster detects that there are unnecessary processes running in the background taking up your device's memory. You can boost your device's performance by closing these unnecessary processes. To do that, you can go to the Speed up system option in the app’s Overview menu.
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Question How do I clear my calls and browser history? Answer With F-Secure Booster, you can delete private traces from your device by clearing your calls and browser history.   To clear both calls and browser history: Open the F-Secure Booster Tap Delete traces. Tap Delete traces button at the bottom of the screen. To clear selected history: Open the F-Secure Booster Tap Delete traces. Tap the bin icon related to the history (calls or browser) you want to delete.
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Question What does it mean when F-Secure Booster says that I have left private traces behind? Answer F-Secure Booster detects that you have left your calls and browser history un-cleared. If you want to delete these private traces from your device, you can clear it from the Delete traces option in the app’s Overview menu.
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Symptoms You are trying to activate your F-Secure Booster by entering the serial number that you received when you purchased the product in the Activation window. The activation fails with the following error message: "Unfortunately, the F-Secure service is not available. Please try again later." Diagnosis This may occur when the TLS protocols for the Internet are not enabled. This is due to Microsoft removing SSL support along with Windows XP. Solution To enable the TLS protocols: Go to Control Panel > Network and Internet > Internet Options. Click the Advanced tab and scroll down the list to Security until you find settings TLS 1.0, TLS 1.1 and TLS 1.2. Make sure all these settings are enabled and click Apply and OK.
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