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Issue: When attempting to open an encrypted message sent from the Messaging Security Gateway (MSG) appliance the following error is received: "There was an error retrieving the key for your message. For assistance, please contact: your administrator." Resolution: If you are an end user having issues opening encrypted messages, please reach out to the sender, as there is most likely a problem with their platform which they need to resolve locally. The MSG appliance might have issues connecting to the Proofpoint Key Server that is required by the encryption module. Follow these instructions to test the module: Log in to the MSG Web UI. Select the Information Protection tab. Navigate to Encryption >Settings >Diagnostics. Click the Test button in the top-left corner of the Diagnostics page. If the connection to the key server can't be established, you will receive the following message: "An unexpected server (e.g., a proxy) may be intercepting the status request. Verify that the URL is directly reachable from your PPS installation." Proceed to check your firewalls and/or other network filtering components to make sure that the appliance is allowed to communicate with the URL from the message above. If the test returns without issues, verify that messages still are being blocked and open a support ticket. Include screenshots of the errors you are receiving, and to ensure that we can help you efficiently, make sure that we can access the MSG appliance for troubleshooting by enabling access to ports 22 and 10000 for the following IP addresses:   203.112.232.170 F-Secure Support / Kuala Lumpur 193.110.108.33 F-Secure Support / HTC Helsinki 208.86.202.10 Proofpoint 208.84.66.21 Proofpoint 208.84.67.21 Proofpoint Article no: 000015721
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Issue: How to allow users to be able to see and manage the encrypted messages they have sent through Messaging Security Gateway using the end user web service? Resolution: To enable management of sent encrypted messages in the end user web service (euweb): Log into the Messaging Security Gateway Web UI. Click on the System tab. From the left-side menu, navigate to End User Services > Web Application. Under Settings, change Show Encryption Key Management to On. Click Save Changes at the top left corner. Article no: 000015840
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This article describes which ports to open in the firewall to enable virus and spam database updates for F-Secure Messaging Security Gateway (FSMSG).
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This article describes what Messaging Security Gateway (MSG) backs up and how the process work.
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This article describes how you can check whether a mail server is responding or not. It explains how to do this in principle and provides links to...
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You can modify the bulk score for a sender in order to safelist the sender. There are two options to change the bulk score of a sender:
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This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis.
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This article describes how to stop and start the F-Secure Secure Messaging Security Gateway (FSMSG) PPS service if necessary.
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This article describes how you can send test messages from the command line to test an F-Secure Messaging Secure Gateway (FSMSG) appliance...
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This article explains what you need to do to get the F-Secure Messaging Security Gateway (MSG) product upgraded to the latest version.
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This article describes how you can force TLS encryption with Microsoft Exchange.
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This article describes how you can create a rule to block e-mails with a specific character set.
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If the F-Secure Messaging Security Gateway has been in evaluation with an evaluation activation key, it must be activated with a real activation key...
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This article explains how you can add a footer, such as a disclaimer, to all outbound mail of an F-Secure Messaging Security Gateway (MSG) Server.
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This article explains how to accept all incoming e-mails regardless of the domain they have been sent to.
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This article describes how you can import users and groups with LDAP import.
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There might be cases where legitimate email is considered as spam. This may happen, for example, with automated systems generating non-standard SMTP...
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This article describes how you can specify the spam policy to block bulk and phishing emails.
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This article describes how you can create a domain-specific spam policy. At first, you need to add a domain group, then add a spam policy.
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This article describes how you can enable end-user digests.
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This article describes how you can add new domain/customer policy routes.
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This article describes how you can add a new domain/customer for outbound email.
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This article describes how you can add a new domain/customer for inbound email.
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This article describes how you can create domain-specific reports.
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This article describes how you can add users to F-Secure PSE user repository automatically.
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F-Secure Security Cloud API for AWS is designed to improve security by providing real-time threat intelligence to any application or service. The API...
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The API is designed to enhance the security of applications and services that allow users to submit text and links to external content. For example:
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The API is designed to be integrated into any application or service. It provides real-time threat intelligence that applications can use, for example...
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