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Issue: I am trying to upgrade F-Secure Cloud Protection for Salesforce to version 1.6.8 in my sandbox but the installation hangs. How can I fix this? Resolution: This issue is expected if you are facing authentication in Salesforce AppExchange or if you are upgrading F-Secure Cloud Protection for Salesforce version 1.0 beta in your sandbox environment. As a workaround, you can install F-Secure Cloud Protection for Salesforce in the sandbox using the direct link. Note: The direct link is only applicable for sandbox and not a production environment.  If you are upgrading F-Secure Cloud Protection for Salesforce from version 1.0 beta, you are required to uninstall the old installation package manually. Article no: 000020124
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Issue: Where is the file stored when it is being scanned? Is this location always stays the same? Will customers from the EU can expect to be always serviced by a server located on the EU territory? How long is the data stored in your systems after being scanned? What are the average times of scanning files in ranges 1-10 MB / 10-50 MB / 50 MB-100 MB? What types of viruses/malware your product protects from? What types of files can be scanned, are there file types your product can't handle? How fast your threat database is updated after a new threat is discovered? Can you give me more information about pricing? We'll be using the partner community with around 3k users. Resolution: Where is the file stored when it is being scanned? Is this location always stays the same? Will customers from the EU can expect to be always serviced by a server located on the EU territory? F-Secure Cloud Protection for Salesforce leverages F-Secure Security Cloud, which is hosted in Amazon AWS data centers located in North America (US) and Europe (Ireland). When scanning files and URLs, F-Secure Cloud Protection selects F-Secure Security Cloud located in the same or nearest region as the customer's Salesforce org instance. That is, for customers using Salesforce orgs in Europe and APAC (i.e. running in Salesforce data centers EU1-26, UM1-UM5 and AP0-AP15), data will be processed in F-Secure Security Cloud deployed in EU region. For Salesforce orgs running in NA8-NA99 data centers, data will be processed in US region.   How long is the data stored in your systems after being scanned? Data sent for content reputation and threat analysis are not stored at F-Secure. More specifically, when a file is sent to F-Secure Security Cloud, it is encrypted with unique, one-time generated encryption key. Once threat analysis is complete, the file and encryption key are deleted. For details about data collection and retention, please check the privacy policy at: https://download.sp.f-secure.com/eula/latest/cloud_protection_salesforce_privacy_eng.html   What are the average times of scanning files in ranges 1-10 MB / 10-50 MB / 50 MB-100 MB? We don't have any specific numbers to share. However, consider that in the default configuration the max scan timeout is set to 30 secs and we haven't heard of any existing customers who would change it to more than 60 secs. With cloud-to-cloud integration, data transfer and scanning doesn't take too long even for large files.   What types of viruses/malware your product protects from? F-Secure Cloud Protection for Salesforce relies on the same award-winning technologies, which F-Secure develops and uses in the end-point protection solutions. It is capable to detect all modern and advanced malware including traditional viruses, Trojans, spyware, ransomware, malicious web sites, phishing and other security threats.   What types of files can be scanned, are there file types your product can't handle? All potentially dangerous file types and formats are currently supported and F-Secure is constantly monitoring security landscape to respond to new threats. As mentioned above, F-Secure Cloud Protection for Salesforce uses the same technologies as F-Secure's end-point protection products and hence can detect harmful content in files uploaded from different devices and operating systems including Windows, Mac, Linux and mobile platforms.   How fast your threat database is updated after a new threat is discovered? F-Secure solution employs multiple threat analysis technologies including real-time content reputation service and multiple antimalware engines. The content reputation service uses the threat intelligence database which is updated million times per day. Antimalware engines get updates several times per day.   Can you give me more information about pricing? We'll be using the partner community with around 3k users. Customer should drop a message to cloudprotection@f-secure.com so sales representative can reach out to customer with more details about licensing and pricing. Article no: 000017871
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Issue: I noticed that the following error message is output when a queueable job that adds date field values to related cases on "Case Status Update" is triggered. This job always starts a new job in the queueable context. Somehow, F-Secure Cloud Protection for Salesforce starts another job in the same context, which leads to the error message. Error message: FATAL_ERROR|System.LimitException: AFSC:Too many queueable jobs added to the queue: 2 (AFSC) Resolution: If you are using an older version of F-Secure Cloud Protection for Salesforce, proceed to upgrade the application to the latest version and check if there is any improvement. If the issue persists, proceed to report the issue by contacting F-Secure Support. In order for us to collect the debug logs and investigate the issue further at our end, you need to: Allow us the remote login access to your Salesforce organization Provide us with detail instructions on how to reproduce the issue Article no: 000010629
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You can manually assign F-Secure Cloud Protection licenses to selected users in the following way:
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The F-Secure Cloud Protection application comes with a number of privacy-related settings that can be configured on the Administration page. These...
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The Scheduled Scanning feature in F-Secure Cloud Protection allows you to (re)scan Salesforce files and attachments for harmful and disallowed content...
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Once the scheduled job is created, you can modify its settings in the AFSC__FS_ManualScanSetting__c custom object, which stores settings for the...
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Although it may be easier to validate the automatic assign rule conditions in the Assign Licenses window, you can also use the Automatic License...
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There are 28 web site categories that the F-Secure Cloud Protection application can be configured to check and block access to.
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This article lists the Salesforce editions onto which the F-Secure Cloud Protection application can be installed.
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F-Secure Cloud Protection supports the same archive formats as other F-Secure products, including but not limited to ZIP, 7Z, ARJ, RAR, JAR, LZH, CAB,...
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This article lists the Salesforce objects where F-Secure Cloud Protection scans the URLs.
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The F-Secure Cloud Protection for Salesforce application can be found in the Salesforce AppExchange marketplace (Japanese AppExchange) .
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To be protected against harmful and disallowed content, an F-Secure Cloud Protection license must be assigned to each user in your Salesforce...
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Yes. You can get a free trial from Salesforce AppExchange. The app comes with a trial license which allows you to install it and use all its features...
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Yes, it is possible to whitelist web sites. In the URL Protection settings you can define hosts, domains or exact URLs that will be excluded from web...
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This article describes how you can buy an F-Secure Cloud Protection for Salesforce license for your organization.
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No. The F-Secure Cloud Protection for Salesforce app has a built-in license key that is managed through the Salesforce License Management app by...
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Yes it does scan such files provided that a third-party application is using standard Salesforce objects (such as ContentDocument/ContentVersion or...
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Yes you can. The F-Secure Cloud Protection application is Lightning-ready, and it can be used in both Classical and Lightning Experience user...
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Yes, you can. The files excluded from scanning can be specified in the File Protection settings. Exclusions are defined by file extension and/or file...
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As malicious files cannot be disinfected without breaking their structure or content, the F-Secure Cloud Protection for Salesforce app blocks or...
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We don't analyze exported files during the export process. However, all files have already been analyzed both during the upload phase and on every...
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