Email notification behavior upon malware detection in Threatshield

Issue:

Malware detection email was not received by sender and/or recipient during malware detection, even though it is configured to do so on Threatshield's Web User Interface.

Resolution:

As per the screenshot below, these are the choices to notify the sender and recipients when there is a malware detection.

Actions on malware detection

These notifications will only be sent to sender and/or recipient when the sender and/or recipient is within the Protected Domains or Subnetworks.

Protected domains and subnetworks

Sender's server address MUST be set using IP or Hostname.
Recipient's server address MUST be set using Domain name.

Below are the specific behavior of Threatshield's notification email.
 

 Notification sent to senderNotification sent to recipient
Protected -> ProtectedYesNo
Protected -> Non-protectedYesNo
Non-protected -> ProtectedNoYes
Non-protected -> Non-protectedNoNo
Where:
  • Protected : Domain specified in Protected Domains or Subnetworks.
  • Non-protected : Domain that are not specified in Protected Domains or Subnetworks.
Example 1 :
Protected domains and subnetworks: <server A IP address>

Server A will be considered as Sender's protected domain, hence the behavior will follow "Protected -> Protected"

Example 2 :
Protected domains and subnetworks: <server A domain>
Server A will be considered as Recipient's protected domain, hence the behavior will follow "Non-protected -> Protected"

Article no: 000018404

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
9 of 9
Last update:
2 weeks ago
Updated by:
 
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