Emails from a specific sender that should have cleared are blocked and flagged as spam.
The email scores by definition, exceeded the email score threshold. Due to this, the email is blocked automatically.
You can modify the bulk score for a sender in order to safelist the sender. There are two options to change the bulk score of a sender:
Safelist a sender
This option sets the bulk and spam scores of all the emails sent from a specific sender to 0, therefore bypassing the spam module completely.
Note: We recommend this option if you are confident about the integrity of the sender. If the sender is ever compromised, you could potentially receive malicious emails.
Create a custom spam rule
This option creates a custom spam rule to adjust the bulk score of emails sent by a specific sender.
If you wish to apply therule to many senders, you can use Policy Route as the condition.
For product info and pricing please go to the F-Secure product page