Subscription email notifications broken?

Superuser

Subscription email notifications broken?

Instead of the link to the latest post in a thread, I'm getting this in my email notifications:

You have ${digest.notificationCount} updates for your F-Secure Community Subscriptions.

Could someone look into this please, as I rely on these notifications!
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Accepted Solutions
Superuser

Re: Subscription email notifications broken?

Yeeahhh!! All working now. Thanks guys! :)

View solution in original post

13 REPLIES 13
F-Secure Product Expert
F-Secure Product Expert

Re: Subscription email notifications broken?

Hello Simon,

 

As mentioned on the other thread reporting this issue.

http://community.f-secure.com/t5/Security/Unknown-allowed-site-in-Browsing/m-p/41979#U41979

 

"Thank you for reporting the email notification issue.

 We'll be looking into the problem and try to fix it ASAP."

 

 



Best Regards

-Ben

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Superuser

Re: Subscription email notifications broken?

Thanks Ben.  :)

 

I wanted the reference in the other thread, as that's where the issue occurred, just in case it was only happening with that thread, but I can see now that it's affecting all new post notifications.

 

Hope it's sorted soon.  Smiley Wink

 

Cheers,

 

Simon.

Former F-Secure Employee

Re: Subscription email notifications broken?

Hi,

this bug should be fixed now!

Regards,
Ania
F-Secure Community Service Owner

Twitter: @aniaciuba
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Superuser

Re: Subscription email notifications broken?

Hi Ania,

Sorry, but the notification for your last post still contained the bug. Smiley Sad

However, a notification of a post I was mentioned in was fine, so that's a bit odd!
F-Secure Product Expert
F-Secure Product Expert

Re: Subscription email notifications broken?

Hi Simon,

 

Thanks for the precision. That might help us with the troubleshooting.

We indeed noticed that the issue is still present and are still working on it to make the notification fully functional again.

 

Thanks you.



Best Regards

-Ben

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Superuser

Re: Subscription email notifications broken?

Hi Guys,

Any news on this issue?
F-Secure Product Expert
F-Secure Product Expert

Re: Subscription email notifications broken?

Hello Simon,

 

Still investigating. We tried to reset some settings without success in resolving the bug.

 

We'll inform you as soon as this is fixed. You might even notice it before by receiving a working email notification Smiley Wink



Best Regards

-Ben

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Superuser

Re: Subscription email notifications broken?

I'll let you know if I do! :)
Advocate

Re: Subscription email notifications broken?

Some additional info that may be helpful:

 

  • The only thing in the notification email that is related to the new post triggering the email, is the email subject. There's no info about author or board.
  • Even though my setting Email content = "Subject and Body", the email body is missing from the notification email.
  • The link to change my subscription options is wrong: ${userSubscriptionsPageUrl}
  • The only link in the notification emails that is correct is my private email address.

It seems the notification email body has lost its reference to the post triggering the email, and also lost the reference to the community itself.

Only the notification email subject is correct.