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My name is Jan ten Hove and i work with KPN, with the support for KPN Veilig.
I want to start by saying that your product is awesome and that it works really well, and the support that you deliver is also really really good. If i had to give you a score it would be 10 out of 10! It's a job really well done!
But i have a few suggestions though with which i think you can improve your service even more.
So the suggestion would be to add the question within the automatic mail.
Therefore the suggestion for this would be: please reply on emails instead of sending new mails, so that everything is organized within one mail and not with a few mails about just one case.
That is all for now, keep up the good work on this great product!
Welcome to our community!
It's great to know about how you feel about our products! I also appreciate your feedback regarding the support emails and your suggestions. I have passed on the suggestions internally.
I have moved your post to the most relevant board, @jantrance! Thanks.
Yes, I had highlighted about your feedback internally. Our team did a few tests and we found that the subject will remain as what was created by you during the initial case creation. So, as long as the subject was mentioned clearly in the initial case creation, it will remain the same when replied back by our agents.