Policy Manager Server stopped working after upgrading to the latest 12.21

F-Secure Product Expert

Policy Manager Server stopped working after upgrading to the latest 12.21

Products affected: Policy Manager Server 12.21

Problem: Policy Manager Server stopped working after upgrading to the latest 12.21.

Visible effects:
1. All modules on the Policy Manager Server are offline as indicated by the Status Monitor.
2. Policy Manager admins are unable to logon to the Policy Manager Console.

Workaround:
1. Uninstall Policy Manager 12.21, and re-install the previous working version of Policy Manager.
2. Restore H2DB from the backup with reference to the following article: https://help.f-secure.com/product.html?business/policy-manager/12.10/en/task_E1DB5A93FC5B4AF7AE32027...
3. Stop F-Secure Policy Manager Server service.
4. Run the H2DB recovery tool to fix, and compact the H2DB:

a. ...\F-Secure\Management Server 5\bin\fspms-db-recover.bat (PM 12.10 or newer)
b. ftp://ftp.f-secure.com/support/tools/pm/recovery-tool/ (PM 12.00 or older)

5. Take the recovered H2DB into use.

6. Start F-Secure Policy Manager Server service, and upgrade to the latest PM 12.21.

ETA: Fixed in PM 12.30 Release 

Internal reference: CTS-98408

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Policy Manager Server stopped working after upgrading to the latest 12.21

Fixed in Policy Manager 12.30 and above.



Best Regards

-Ben

_________________________________

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1 REPLY 1
F-Secure Product Expert
F-Secure Product Expert

Re: Policy Manager Server stopped working after upgrading to the latest 12.21

Fixed in Policy Manager 12.30 and above.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post