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Policy Manager Server stopped working after upgrading to the latest 12.21

F-Secure Product Expert

Policy Manager Server stopped working after upgrading to the latest 12.21

Products affected: Policy Manager Server 12.21

Problem: Policy Manager Server stopped working after upgrading to the latest 12.21.

Visible effects:
1. All modules on the Policy Manager Server are offline as indicated by the Status Monitor.
2. Policy Manager admins are unable to logon to the Policy Manager Console.

Workaround:
1. Uninstall Policy Manager 12.21, and re-install the previous working version of Policy Manager.
2. Restore H2DB from the backup with reference to the following article: https://help.f-secure.com/product.html?business/policy-manager/12.10/en/task_E1DB5A93FC5B4AF7AE32027...
3. Stop F-Secure Policy Manager Server service.
4. Run the H2DB recovery tool to fix, and compact the H2DB:

a. ...\F-Secure\Management Server 5\bin\fspms-db-recover.bat (PM 12.10 or newer)
b. ftp://ftp.f-secure.com/support/tools/pm/recovery-tool/ (PM 12.00 or older)

5. Take the recovered H2DB into use.

6. Start F-Secure Policy Manager Server service, and upgrade to the latest PM 12.21.

ETA: Fixed in PM 12.30 Release 

Internal reference: CTS-98408

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Community Manager

Re: Policy Manager Server stopped working after upgrading to the latest 12.21

Fixed in Policy Manager 12.30 and above.



Best Regards

-Ben

_________________________________

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1 REPLY
Community Manager
Community Manager

Re: Policy Manager Server stopped working after upgrading to the latest 12.21

Fixed in Policy Manager 12.30 and above.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.