Products affected: Freedome for Business, iOS devices
Problem: Freedome for Business fails to install properly.
The F-Secure Freedome VPN app icon is grayed out on your devices.
Workaround: After installation fails: 1. Go to Apple's App Store and find F-Secure Freedome VPN. On the F-Secure Freedome VPN page, there is a stop icon (circle with a square inside). 2. Exit the App Store and go back to the home screen on your iOS device. 3. Delete the F-Secure Freedome VPN app. 4. Go back to the App Store and the F-Secure Freedome VPN page. The stop icon should have been changed to a cloud icon with a downward arrow. 5. Click the arrow icon. Freedome is now downloaded correctly to your iOS device. For more information, here's the workaround as a video.
ETA: Fixed in version 126.96.36.19981 on Nov 8, 2018.
Internal reference: CSBP-15947
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support agents and get answers to your questions