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MacProtection update impossible

Scholar

MacProtection update impossible

Pretty soon after installing fresh copy of MacProtection notification about new version was displayed. Trying to install updated version does not succeed though - pressing "Install" button on installation application does nothing.

1 ACCEPTED SOLUTION

Accepted Solutions
Scholar

Re: MacProtection update impossible

Ok. Thanks.

12 REPLIES 12
Scholar

Re: MacProtection update impossible

... and the osx version was 10.7.4 and shasum initial installed app (mactp.dmg) is 645ce78d2cb81b09be3dcc88fd655f0f800c5629

 

 

Scholar

Re: MacProtection update impossible

Any news for this issues?

Senior Advisor

Re: MacProtection update impossible

Hi

 

Are you using the F-Secure for Mac Antivirus beta version or F-Secure for Mac  Antivirus Release version?

 

Can explain in detail what did you do, what error messages did you get. Perhaps we can try to help you solving your problems.

 

What Mac OS X version are you running on? For example OS X 10.7.4 or Mountain Lion OS X 10.8.

 

If you are using the F-Secure for Mac Antivirus release version, did you try downloading the updates via this link.

 

http://www.f-secure.com/en/web/home_global/support/installers

 

Did you try to boot via 64 bit mode?

 

For example.

 

Does F-Secure Mac Protection Technology Preview work in Mac OS running in 64-bit mode?

No, but don't worry - by default OS X boots in 32-bit mode. In order to get OS X into native 64-bit mode you need to do special tricks during the boot (e.g. holding down the numbers 6 and 4 on the keyboard while booting).

If you have not done that, you are good to go. Mac Protection installer does not check the running kernel if it is running in 32-bit mode or not and will not function in 64-bit mode kernel.

 

 

 

 

Otherwise I am suggesting if you can contact F-Secure for Mac Antivirus support via this link.

 

http://www.f-secure.com/en/web/home_global/support/contact/request

 

Create the FSDIAG file and upload the link above.And key in all your issues with F-Secure for Mac Antivirus via the F-Secure Support link above. (Make sure you create the FSDIAG and submit that file. So that the F-Secure support team will be able to help you guys)

 

http://www.f-secure.com/en/web/labs_global/beta-programs/mac-protection-technology-preview-faq

 

Such as

 

How can I provide technical information to F-Secure for troubleshooting purposes?

If you're experiencing problems with F-Secure Mac Protection Technology Preview you should contact beta piloting team as instructed at Mac Protection Technology Preview page. Many times our development team require logs and other technical details of your system in order to help.

You can use F-Secure Support tool to gather this information automatically. The tool creates a collection of log files which are saved as an archive file called fsdiag.tar.gz. This file contains information about your F-Secure product, operating system logs and system settings.

To create and send a fsdiag file:

Log in as admin user, open Finder, select "Applications", go to "F-Secure" folder, click "Support tool". In the Terminal window that opens, click enter. Type password if asked.

The tool starts gathering the information. After finished, the output file appears on your desktop. Attach the fsdiag.tar.gz file to your support request.

 

 

 

 

 

F-Secure for Mac Antivirus Manual

http://www.f-secure.com/static/doc/home_global/manuals/Anti-Virus%20for%20Mac/en/av-mac_enu.pdf

 

F-Secure

Re: MacProtection update impossible

Hi,

 

this is a known bug, but we have not been able to confirm whether it's a bug in our software or in Apple's Installer (the installation is done by the built-in Installer app in OS X hence that "Install" button is not under our control).

 

To workaround this issue you have to either:

 

 * restart the UI by opening a Terminal, typing "killall fscuif", then re-launching it by double-clicking it from the /Applications/F-Secure folder (or clicking on it in Launchpad)

 * reboot your computer after the initial installation (you should get the "update available" notification again after a while)

 * leave the Installer window from the initial installation open until the upgrade installation has started

 

Again, it's a known bug and we hope that we can find a way to fix this in the product soon.

 

(edit: added a third workaround)

Scholar

Re: MacProtection update impossible

Ok. Thanks.

Senior Advisor

Re: MacProtection update impossible

Thank you to the F-Secure Malaysia Team for a prompt reply.

 

Hope that will help you guys in the forum for an answer.

 

 

F-Secure

Re: MacProtection update impossible

Just for the record, I'm pretty sure I'm in Finland, not Malaysia. Smiley Happy

Senior Advisor

Re: MacProtection update impossible

Hi

 

I'm sorry.Appologise for my mistakes.

 

Thanks for the info.

 

Thanks for the prompt reply from F-Secure Finland.

 

Hope that will help.

 

 

"It's a mistake" - Men At Work Song

 

 

Senior Advisor

Re: MacProtection update impossible

Is there anything to do with Apple Mac  OS X 10.8 Gatekeeper by any chance???

 

http://support.apple.com/kb/PH11432