F Secure turns off

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Aspirant

F Secure turns off

F Secure starts at boot-up as I can see the Icon. But it turns off again and I can't restart it at all.

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: F Secure turns off

I re-booted for a third time this evening and it took on some updates and is now working OK.

 

Thanks

7 REPLIES 7
Superuser

Re: F Secure turns off

Hello,

 

Sounds as something prevent proper work of F-Secure (as another software); Or/and F-Secure with some crashes for their processes.

 

But does your experience about stable F-Secure solution? Or about beta/technology-preview FS Protection?

 

And does you mean by "turns off" that tray-picture start be not visible too?

 

Thanks!

Aspirant

Re: F Secure turns off

Hi

 

It is completely turned off and won't start from clicking the Icon.

 

Banking protection does not start when I go the that website as it normally does either

Superuser

Re: F Secure turns off


@billkilv wrote:

Hi

It is completely turned off and won't start from clicking the Icon.

Banking protection does not start when I go the that website as it normally does either


I able to think that possible to perform steps like:

 

--> Do create fsdiag:

https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

Then transfer it to F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

If your experience about stable solution.

 

If your experience about FS Protection (technology preview/beta) -> to create report under beta.f-secure.com with description/fsdiag.

 

--> Re-check that any other security solutions is not installed (or potential other applications which able to break F-Secure);

And reinstall F-Secure (uninstall by Common steps; then maybe possible to use F-Secure Uninstallation Tool; then do clean installation).

 

Sounds as broken installation (or if important services/processes of F-Secure with troubles about launch). But good to know some more information (like system OS, does it happened after some date and so).

 

Thanks!

 

 

Aspirant

Re: F Secure turns off

Thanks, I will try a re-install

 

It happened today for the first time

Superuser

Re: F Secure turns off


@billkilv wrote:

Thanks, I will try a re-install

 

It happened today for the first time


Good if you will back with reply about result!

Aspirant

Re: F Secure turns off

I re-booted for a third time this evening and it took on some updates and is now working OK.

 

Thanks

Superuser

Re: F Secure turns off

So.. maybe it was update from TP to TP (if we talk about FS Protection).

OR stable F-Secure installation receive some updates with requirements for restart services. Good that you got work-status for system and F-Secure. :)

 

Good that time do fix it.