Agree! I have the same issue! It's very unfortunate and not customer friendly!
I also get a message of a free upgrade but when I press to get it all I end up with is a smudged box and it does not let me accept the terms.
My other problem is now I also get a box stating Failed to launch Virgin Media Cloud please re-install the application and again it will not let me.
Not impressed with F-Secure will not extend contract if this is not resolved for me.