The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
Will my F-secure FREEDOME license renew automatically?
F-Secure FREEDOME is offered in various subscription types/offerings. It depends on which subscription type you use for F-Secure FREEDOME: F-Secure TOTAL: If your FREEDOME is part of F-Secure TOTAL and has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed. F-Secure FREEDOME (standalone) directly from F-Secure: If you purchased FREEDOME directly from F-Secure (Hint: Your activation method was via license code in this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal. F-Secure FREEDOME from Apple AppStore, on iPhone / iPad: If you purchased FREEDOME via the Apple AppStore, your subscription will be automatically renewed. F-Secure FREEDOME from Google , on Android phone / tablet: If you purchased FREEDOME via the Google PlayStore, your subscription will be automatically renewed.
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Are there any additional costs outside of the subscription to use the F-Secure FREEDOME servers, and if so how much?
There are no additional costs to using F-Secure FREEDOME with a valid subscription. All plans include unlimited data transfer between the device using FREEDOME and our VPN servers, as well as protection for up to the listed number of devices, including PC, Mac, Android, and iOS (platform restrictions apply if you buy the service from Apple App Store or Google Play Store). Observe that F-Secure FREEDOME uses existing networks to establish the VPN connection, so any data transfer caps or costs related to a connection you own will also apply when using FREEDOME . F-Secure FREEDOME is not a substitute for internet services provided by Internet Service Providers (ISPs) or mobile operators.
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How do I activate a F-Secure FREEDOME subscription code on a Apple iOS mobile device (IPhone or IPad)?
When you have installed F-Secure FREEDOME on your iOS device, you can activate the code as follows:
Open F-Secure FREEDOME on your device Tap the menu on the top left corner Tap Subscription Tap Log in under MULTI-PLATFORM: Tap Enter Account ID under Have an anonymous Account ID? Enter your code Tap Activate
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How to transfer licence for F-Secure FREEDOME bought from PlayStore to another Android device?
Note: You can only transfer F-Secure FREEDOME license, which is bought through Google Play Store, to another Android device with the same Google account. Follow these steps to install F-Secure FREEDOME to another Android device:
Open Google Playstore Search for F-Secure FREEDOME Tap Install Tap Open Swipe to left till at last page Choose Start using FREEDOME Accept all prompts
Now the F-Secure FREEDOME subscription has been automatically activated from Play Store on your device.
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I have renewed my F-Secure TOTAL, but my F-Secure FREEDOME VPN shows that the subscription is expired or expiring.
You probably have either a trial version of F-Secure FREEDOME VPN installed, or you have had a FREEDOME stand-alone subscription before. Follow these steps to activate your F-Secure TOTAL subscription:
Open FREEDOME app on your device From the menu select Subscription Select Activate subscription Click Log in Select F-Secure Login with your My F-Secure account credentials (NOTE: if you have forgotten your password, you can request a password reset email by selecting Forgot your password?)
If you have had a F-Secure TOTAL subscription from before and your FREEDOME is already logged into an My F-Secure account, it might be logged into a different account than the one you have renewed. Follow these steps to log out and log in to a different account:
Open FREEDOME app on your device From the menu select Settings Click log out Go to the Subscription page Select Activate subscription Click Log in Select F-Secure Login with your My F-Secure account credentials
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When F-Secure FREEDOME VPN connection is on, my internet connection is very slow. With the connection off, connection and speed is normal.
A certain decrease in network speed is to be expected when running any VPN-solution due to the different way the web traffic is being handled. You can refer to the following community article for more information about this subject. If the connection speed for some reason would crawl to a halt, you can try these steps:
Resetting your network router. Try FREEDOME with a different network connection to make sure it is not a router issue. Try to temporarily disable any antivirus that you have running (for example Panda Security has been known to cause slowness in the FREEDOME VPN connection). Reinstall FREEDOME. On Windows do DNS flush. On Mac clear local DNS cache. Delete the existing WiFi profile, and re-connect to the network once again.
If the issue continues, gather FREEDOME logs, and take speed tests with FREEDOME On, and Off, and contact our customer support.
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