Symptoms F-Secure Freedome cannot estabilish a VPN connection through DNA's Sagemcom 3686AC modem when using Freedome on Apple iPad or iPhone. DNA is a Finnish Internet Service Provider. Diagnosis DNA provides its customers with a Sagemcom 3686AC modem. By default, the modem prevents the IPSec connections required by the iOS version of Freedome. Android, Windows and Mac versions of Freedome work without issues through the modem. Solution To solve the problem, do as follows: Log in to the Sagemcom 3686AC modem with its admin account. Open the Advanced page in the modem settings and select the IPSec PassThrough setting. Save the settings. Now the Freedome VPN connection works also through the DNA modem.
Freedome for iOS has been configured so that it always establishes a VPN connection when data is sent from the device to the Internet.We have chosen this approach because then Freedome protects all your Internet connections and you don't need to remember to turn it on.