F-Secure FREEDOME

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Issue: I have bought F-Secure FREEDOME VPN through Apple App Store or Android Play Store, is it possible to install it on a device that uses a different Operating System? Resolution: When you purchase F-secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses to any other platform, such as MacOS or Windows PC. As an example, if you bought FREEDOME from Google Play Store, you can only install that to other Android devices with the same Google account ID. This license cannot be installed to iOS, Mac or Windows devices. Similarly with a Apple App Store purchase, it can only be installed to other iOS devices with the same Apple ID, not to Android, Mac or Widows devices.    Article no: 000002462
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Issue: I have renewed my F-Secure TOTAL, but my F-Secure FREEDOME VPN shows that the subscription is expired or expiring. Resolution: You probably have either a trial version of F-Secure FREEDOME VPN installed, or you have had a FREEDOME stand-alone subscription before. Follow these steps to activate your F-Secure TOTAL subscription: Open FREEDOME app on your device From the menu select Subscription Select Activate subscription  Click Log in  Select F-Secure  Login with your My F-Secure account credentials (NOTE: if you have forgotten your password, you can request a password reset email by selecting Forgot your password?) If you have had a F-Secure TOTAL subscription from before and your FREEDOME is already logged into an My F-Secure account, it might be logged into a different account than the one you have renewed. Follow these steps to log out and log in to a different account: Open FREEDOME app on your device From the menu select Settings Click log out Go to the Subscription page Select Activate subscription  Click Log in  Select F-Secure  Login with your My F-Secure account credentials  Article no: 000006868
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F-Secure FREEDOME allows virtually all of the network traffic to pass through. However, to increase security and prevent certain abusive behavior,...
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Yes, F-Secure FREEDOME communicates directly with the VPN server in each virtual location. Going via additional countries would increase latency and...
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When the site you visit uses third-party analytics services known to our database or advertisements from ad networks over HTTP, FREEDOME either blocks...
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When F-Secure FREEDOME subscription expires and you want to switch to a different subscription option, there are scenarios in which a grace period...
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If you use F-Secure FREEDOME VPN, you may notice that you are unable to send email any more, although you can still read email normally.
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F-Secure FREEDOME is scanning HTTP traffic and currently blocking the Android application packages (.apk files) considered harmful. For testing and...
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Depending on the Windows version you are using, do the following to check whether or not you have F-Secure FREEDOME installed on your PC:
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Due to certain limitations in operating systems, FREEDOME subscription allocation and configuration work differently whenever multiple user accounts...
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F-Secure FREEDOME is a simple yet powerful online privacy and security app for all your desktop and mobile devices.
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F-Secure FREEDOME and F-Secure SAFE are two different products although they do contain some similar functionality.
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Issue: When F-Secure FREEDOME VPN connection is on, my internet connection is very slow. With the connection off, connection and speed is normal. Resolution: A certain decrease in network speed is to be expected when running any VPN-solution due to the different way the web traffic is being handled. You can refer to the following community article for more information about this subject. If the connection speed for some reason would crawl to a halt, you can try these steps: Resetting your network router. Try FREEDOME with a different network connection to make sure it is not a router issue. Try to temporarily disable any antivirus that you have running (for example Panda Security has been known to cause slowness in the FREEDOME VPN connection). Reinstall FREEDOME. On Windows do DNS flush. On Mac clear local DNS cache. Delete the existing WiFi profile, and re-connect to the network once again. If the issue continues, gather FREEDOME logs, and take speed tests with FREEDOME On, and Off, and contact our customer support. Article no: 000002395
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Tracking Protection ensures privacy while you browse the web and use apps.
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Most likely the site or service that you are trying to access is either malicious or is trying to track you. Some sites prevent their use altogether...
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The reason for the errors is that something in Windows is blocking FREEDOME from creating the TAP driver to the system. Probably something from...
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Issue: How to generate diagnostic logs (FSDIAG) from the Freedome user interface Resolution: For iOS and Android Open Freedome Tap the menu button Tap on About Tap 7 times on version number Tap Send log file This will open your email account. Rename the email title to your (case number)_Freedome logs Tap Send Inform the technician that you have sent the log files For Windows and Mac Open Freedome Click Help Click About Freedome Click 7 times on the version number Click Run Support Tool below (For Mac: Enter Admin Password) Click Run diagnostics Once done, click Close fsdiag.7z is now saved on your desktop. (For Mac: locate the fsdiag destination folder - document or downloads) Attach and reply the email from support Article no: 000002358
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Issue: How to transfer a license between devices without needing to make new purchase of Freedome Resolution: This article applies to the following FREEDOME multi-device subscriptions: FREEDOME subscription code in this format: XXXX-XXXX-XXXX F-Secure TOTAL subscription For example, if you have fully utilized a 5-device FREEDOME subscription, and you insert your subscription code or log in on a 6th device, you get the Transfer prompt. Transfer the license as follows: Click Transfer, and the following happens: This releases all of the licenses available with your multi-device subscription The device, on which you’re transferring the license, gets the first available license from your subscription Any other devices using the subscription code automatically get the available remaining licenses, when they connect to the FREEDOME servers OR Click Cancel, if you do not wish to transfer a license This ensures that no license is transferred, and FREEDOME continues to work on your other devices If, when doing a license transfer, you find that you have installed FREEDOME on more devices than licenses available with your current subscription, the last device to connect to the FREEDOME servers does not obtain a license and remains expired. Note: FREEDOME allows you to transfer a license a maximum of 4 times during a 3-day period. If you do this and transfer a license 4 times in a 3-day period, you are unable to transfer a license for 3 days from the first transfer.   Below are the steps on how to activate and transfer an F-Secure FREEDOME license code: Open F-Secure FREEDOME  Select Subscription from the menu Click/tap on Have a code or Redeem code or Did you buy a multi-platform subscription? Type in your subscription code Click/tap Submit If prompts to Transfer license, click Transfer Below are the steps on how to activate and transfer an F-Secure FREEDOME license from TOTAL: Open F-Secure FREEDOME  Select Subscription from the menu Click/tap on Login Login with your TOTAL account details If prompts to that all licenses are in use, Release licenses Name your device Press OK Article no: 000001410
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To overcome this problem, use the same location that you used when you registered to the Casino.
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After upgrading from a previous version of Windows to Windows 10, it is possible that the current network adapter or driver was designed for the...
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