The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
When F-Secure FREEDOME VPN connection is on, my internet connection is very slow. With the connection off, connection and speed is normal.
A certain decrease in network speed is to be expected when running any VPN-solution due to the different way the web traffic is being handled. You can refer to the following community article for more information about this subject. If the connection speed for some reason would crawl to a halt, you can try these steps:
Resetting your network router. Try FREEDOME with a different network connection to make sure it is not a router issue. Try to temporarily disable any antivirus that you have running (for example Panda Security has been known to cause slowness in the FREEDOME VPN connection). Reinstall FREEDOME. On Windows do DNS flush. On Mac clear local DNS cache. Delete the existing WiFi profile, and re-connect to the network once again.
If the issue continues, gather FREEDOME logs, and take speed tests with FREEDOME On, and Off, and contact our customer support.
Article no: 000002395
How to generate diagnostic logs (FSDIAG) from the Freedome user interface
For iOS and Android
Open Freedome Tap the menu button Tap on About Tap 7 times on version number Tap Send log file This will open your email account. Rename the email title to your (case number)_Freedome logs Tap Send Inform the technician that you have sent the log files
For Windows and Mac
Open Freedome Click Help Click About Freedome Click 7 times on the version number Click Run Support Tool below (For Mac: Enter Admin Password) Click Run diagnostics Once done, click Close fsdiag.7z is now saved on your desktop. (For Mac: locate the fsdiag destination folder - document or downloads) Attach and reply the email from support
Article no: 000002358
How to transfer a license between devices without needing to make new purchase of Freedome
This article applies to the following FREEDOME multi-device subscriptions:
FREEDOME subscription code in this format: XXXX-XXXX-XXXX F-Secure TOTAL subscription
For example, if you have fully utilized a 5-device FREEDOME subscription, and you insert your subscription code or log in on a 6th device, you get the Transfer prompt. Transfer the license as follows:
Click Transfer, and the following happens:
This releases all of the licenses available with your multi-device subscription The device, on which you’re transferring the license, gets the first available license from your subscription Any other devices using the subscription code automatically get the available remaining licenses, when they connect to the FREEDOME servers
Click Cancel, if you do not wish to transfer a license
This ensures that no license is transferred, and FREEDOME continues to work on your other devices
If, when doing a license transfer, you find that you have installed FREEDOME on more devices than licenses available with your current subscription, the last device to connect to the FREEDOME servers does not obtain a license and remains expired.
Note: FREEDOME allows you to transfer a license a maximum of 4 times during a 3-day period. If you do this and transfer a license 4 times in a 3-day period, you are unable to transfer a license for 3 days from the first transfer.
Below are the steps on how to activate and transfer an F-Secure FREEDOME license code:
Open F-Secure FREEDOME Select Subscription from the menu Click/tap on Have a code or Redeem code or Did you buy a multi-platform subscription? Type in your subscription code Click/tap Submit If prompts to Transfer license, click Transfer
Below are the steps on how to activate and transfer an F-Secure FREEDOME license from TOTAL:
Open F-Secure FREEDOME Select Subscription from the menu Click/tap on Login Login with your TOTAL account details If prompts to that all licenses are in use, Release licenses Name your device Press OK
Article no: 000001410