The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
How do I know if F-Secure FREEDOME VPN protection is working on my computer or mobile device? Can I verify it somehow?
When F-Secure FREEDOME VPN protection is enabled, your internet gets routed through the location you have selected in the FREEDOME user interface. Since your internet connection is routed, your true location is hidden. The web pages and services you connect you only see the IP address of the FREEDOME location you are connected to. You can verify that the protection is working by following these steps:
Ensure that the Freedome VPN protection is OFF Use an internet search engine to find a "What is my IP" service. With the service you can see your current IP address and ISP info Turn ON the Freedome, and select any of virtual location of your choice and verify that you are connected Visit the "What is my IP" service again to check your new current IP address and ISP info. You should see a new address, one that corresponds with your VPN and the location you have selected
Article no: 000011146
I use F-Secure Freedome and use a virtual location which is nowhere near me. When I do a search, it still shows me the city I am located in. Does Freedome leak this or what's the reason for this?
This location in the bottom of the Google search page is actually based on your past activity (as it's stated next to the location). So basically, if you search for local places (local services, streets, events etc.) it will offer you the location mentioned. This is because of web history, cache & cookies that are saved while you surf the internet, as the web sites use the saved information to personalize your visit. If you clear the browsing history, cache and cookies in the web browser or use an incognito tab, you may find that the location will change.
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F-Secure FREEDOME VPN Tracker Mapper does not show tracking attempts
F-Secure FREEDOME does not block any tracking from HTTPS traffic, because that would require a man-in-the-middle attack against the HTTPS, and the related security risks outweigh the possible privacy gains. FREEDOME only prevents HTTP traffic, and may sites these days use HTTPS traffic. You can read more here. To make sure FREEDOME is working, you can check your IP address when FREEDOME is on. If FREEDOME does not mask your IP and is not showing tracking attempts from HTTP traffic, then please try the following:
Check that Tracker Mapper is on Uninstall and reinstall Contact the customer support
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"Incorrect code. Check the code and try again" -message when trying to activate F-Secure Freedome VPN code
Make sure that there are no typos in the code and that the code you are trying to use is in form XXXX-XXXX-XXXX. Also check, that the program on the device where you're trying to insert the code is F-Secure FREEDOME VPN, and not any of our other programs. If you have bought F-Secure TOTAL, you need to activate your order by logging in with your My F-Secure credentials. If the code is still not accepted, contact your reseller or F-Secure support. Note: If you do not have the newest F-Secure FREEDOME version, first update to it and then try to activate the code.
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When searching for something on Google when F-Secure FREEDOME VPN protection is on, Google is all the time asking me to prove I'm not a robot and I have to answer a CAPTCHA. Why is this?
That's normal when you use F-Secure FREEDOME or any other VPN. This is because F-Secure FREEDOME VPN servers are used by several users at the same time. This means that you are not the only user to submit requests to the Google search engine. Google interprets that your IP address / device sends multiple search requests at the same time (this creates a suspicious effect on the search engine). With CAPTCHA, Google makes sure that you are not a robot or a computer program that sends multiple requests for search or spam.
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The latest versions of Windows 10 have got a new security feature called Memory Integrity in the Device security > Core isolation settings.
Enabling this setting improves the security of a Windows device by preventing potentially malicious code from accessing high-security processes on the computer.
However, on older Intel processors (generation 6 or earlier), this security feature causes a clear drop in the performance, as the feature has not been optimized for these processors.
This drop in performance dramatically affects the download speed of VPN products such as FREEDOME. This feature is not recommended for computers with these processors.
Intel processors from generation 7 onwards are better optimized for this feature and do not suffer from this drop in performance.
Will my F-secure FREEDOME license renew automatically?
F-Secure FREEDOME is offered in various subscription types/offerings. It depends on which subscription type you use for F-Secure FREEDOME: F-Secure TOTAL: If your FREEDOME is part of F-Secure TOTAL and has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed. F-Secure FREEDOME (standalone) directly from F-Secure: If you purchased FREEDOME directly from F-Secure (Hint: Your activation method was via license code in this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal. F-Secure FREEDOME from Apple AppStore, on iPhone / iPad: If you purchased FREEDOME via the Apple AppStore, your subscription will be automatically renewed. F-Secure FREEDOME from Google , on Android phone / tablet: If you purchased FREEDOME via the Google PlayStore, your subscription will be automatically renewed.
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Are there any additional costs outside of the subscription to use the F-Secure FREEDOME servers, and if so how much?
There are no additional costs to using F-Secure FREEDOME with a valid subscription. All plans include unlimited data transfer between the device using FREEDOME and our VPN servers, as well as protection for up to the listed number of devices, including PC, Mac, Android, and iOS (platform restrictions apply if you buy the service from Apple App Store or Google Play Store). Observe that F-Secure FREEDOME uses existing networks to establish the VPN connection, so any data transfer caps or costs related to a connection you own will also apply when using FREEDOME . F-Secure FREEDOME is not a substitute for internet services provided by Internet Service Providers (ISPs) or mobile operators.
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I have renewed my F-Secure TOTAL, but my F-Secure FREEDOME VPN shows that the subscription is expired or expiring.
You probably have either a trial version of F-Secure FREEDOME VPN installed, or you have had a FREEDOME stand-alone subscription before. Follow these steps to activate your F-Secure TOTAL subscription:
Open FREEDOME app on your device From the menu select Subscription Select Activate subscription Click Log in Select F-Secure Login with your My F-Secure account credentials (NOTE: if you have forgotten your password, you can request a password reset email by selecting Forgot your password?)
If you have had a F-Secure TOTAL subscription from before and your FREEDOME is already logged into an My F-Secure account, it might be logged into a different account than the one you have renewed. Follow these steps to log out and log in to a different account:
Open FREEDOME app on your device From the menu select Settings Click log out Go to the Subscription page Select Activate subscription Click Log in Select F-Secure Login with your My F-Secure account credentials
Article no: 000006868