F-Secure FREEDOME

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FTP clients and servers work in two different modes: active and passive. To be able to use an FTP client with FREEDOME, you must configure the FTP...
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In short, no. F-Secure does not retain any kind of data or log users' traffic. F-Secure as a company is not a public communication provider or...
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FREEDOME does not intercept SSL/TLS traffic. Intercepting and decrypting traffic would be a dangerous capability to have on our server. It can be seen...
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Yes. FREEDOME communicates directly with the VPN concentrators of each country you select. Going via additional countries would increase latency and...
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No. It is not possible to use multiple VPN products simultaneously, and FREEDOME is no exception. The reason for this is that the different VPN...
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Yes, it is possible to use Chromecast with FREEDOME on your devices. On Android, however, you need to set your WiFi network as a trusted network in...
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You cannot transfer an Android or iOS subscription. The Android and iOS subscriptions are handled in Google Play store and Apple App Store, and they...
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Yes. You can purchase a FREEDOME subscription on our web site where we offer several different subscription options to cover all your devices from...
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If you are working remotely and you are required to be connected to your company VPN to access your company's internal services, it is recommended...
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FREEDOME cannot prevent IP address leaking through WebRTC. Web Real-Time Communication (WebRTC) is an application programming interface (API) that is...
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FREEDOME allows virtually all of the network traffic to pass through. However, to increase security and prevent certain abusive behavior, such as...
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Issue: Instructions to uninstall and re-install Freedome for Windows Resolution: Follow the steps below to uninstall and reinstall Freedome. To Uninstall F-Secure program from Windows: Click on one of the links below that fits your version of Windows. The link redirects you to Microsoft's help page. Windows 10 Windows 8, 8.1 Windows 7 If the uninstallation fails using the standard Windows removal method, you can uninstall the product using our own Uninstallation Tool        To Re-install F-Secure Freedome VPN for Windows: Download and install the Freedome from www.f-secure.com/downloads. Click on the Subscription tab Depending on your activation method: Click Have a code? to activate using a subscription code, and enter your code; OR Click Login if you have a subscription with F-Secure Total or other providers, and sign in with your credentials. Freedome is ready to protect your privacy. Article no: 000001136
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Issue: I lost/forgot my F-Secure FREEDOME VPN code Resolution: If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following: If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription code, have your email address (used when you bought the product) or order reference number at hand when contacting our support. If you bought the product from a local reseller, contact your reseller. If you have purchases from Apple Appstore or Google PlayStore, you do not get any code. You can activate the purchase by installing it from the store and choosing 'return purchase'. If you have installed the newest version of FREEDOME installed, and you activated your code on that version, you can get the code from the program. Open FREEDOME Go to Subscription  Click Show Subscription code NOTE: You cannot get the code even if you have newest FREEDOME version, if the code was used before the update.   Article no: 000001132
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Issue: Generating diagnostic logs (FSDIAG) from the Freedome user interface Resolution: For iOS and Android Open Freedome. Tap the menu button. Tap on About. Tap 7 times on version number. Tap Send log file. This will open your email account. Rename the email title to your (case number)_Freedome logs. Tap Send. Inform the technician that you have sent the log files. For Windows and Mac Open Freedome. Click Help. Click About Freedome. Click 10 times on the version number. Click Run support tool. Click Run diagnostics. Once done, click Close. fsdiag.7z is now saved on your desktop. Attach and reply the email from support. Article no: 000002358
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Issue: How do I see which F-Secure FREEDOME code is active on my device? Resolution: To verify your F-Secure FREEDOME code/key on any device, simply follow the below steps: Open F-Secure FREEDOME. Click on Subscription. Show Freedome Account ID (for iPhone) Show subscription code (for Android) Show my current subscription code (for Windows, Mac)     Note that this does not apply to F-Secure TOTAL. For TOTAL, users can manage their subscription from My F-Secure portal via the FREEDOME tab. Article no: 000016399
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Issue: How to purchase Freedome VPN. Resolution: You can purchase your F-Secure Freedome VPN license code via the link below. https://www.f-secure.com/en/home/products/freedome Article no: 000002800
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Issue: Will my F-secure FREEDOME license renew automatically? Resolution: It depends on which subscription method you use for F-Secure FREEDOME: F-Secure TOTAL:  If your F-Secure TOTAL has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed if your F-Secure FREEDOME program is connected to your F-Secure TOTAL account. F-Secure FREEDOME directly from F-Secure: If you buy F-Secure FREEDOME directly from F-Secure (with a license code with this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal.  F-Secure FREEDOME directly from Apple, on iPhone / ipad: Then your subscription will have automatic renewal.  F-Secure FREEDOME directly from Google, on Android phone/tablet: Then your subscription will have automatic renewal.  Article no: 000003025
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Issue: Where do I make changes so that Freedome starts automatically? Resolution: 1. Open Freedome 2. Go to Settings 3. Tick the box for Freedome starts automatically when you restart your computer If you also want Freedome to auto-connect, please tick the option "Freedome turns on Protection automatically when it starts" Article no: 000002398
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Issue: Why there is no internet connection when Freedome is turned on?. Resolution: Try to reset the DNS cache on your devices. For Windows: Open the command prompt as an administrator. Click the Windows start button > type "cmd" > Right-click Command Prompt > Click Run as Administrator. In the Command prompt, type the commands below. After each command, press Enter to execute. ipconfig /flushdns netsh winsock reset netsh int ipv6 reset You can restart your machine and check again. If the above steps do not help, the issue might be that your firewall is blocking the connection. If that is the case, you need to change your firewall settings to allow the connection. Our Android, Windows and macOS products use the OpenVPN protocol. The ports for Android, Mac, and Windows are: TCP/UDP ports in the range 2700 - 2800 TCP port 443 Please allow traffic on these ports in your firewall and try to connect Freedome again.  Refer to this video on how to open Windows Firewall and configure the ports: https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html Please check if automatic killswitch is enabled. Here's how to check. Open Freedome Click Settings The automatic killswitch is the 4th button under Connection & Status. If it is turned on, Click Allow connections to other devices in trusted networks.  Check the network you're currently connected to Click Save   Article no: 000006587
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