The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
Instructions to uninstall and re-install Freedome for Windows
Follow the steps below to uninstall and reinstall Freedome. To Uninstall F-Secure program from Windows: Click on one of the links below that fits your version of Windows. The link redirects you to Microsoft's help page. Windows 10 Windows 8, 8.1 Windows 7 If the uninstallation fails using the standard Windows removal method, you can uninstall the product using our own Uninstallation Tool To Re-install F-Secure Freedome VPN for Windows:
Download and install the Freedome from www.f-secure.com/downloads. Click on the Subscription tab Depending on your activation method:
Click Have a code? to activate using a subscription code, and enter your code; OR Click Login if you have a subscription with F-Secure Total or other providers, and sign in with your credentials.
Freedome is ready to protect your privacy.
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I lost/forgot my F-Secure FREEDOME VPN code
If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following:
If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription code, have your email address (used when you bought the product) or order reference number at hand when contacting our support. If you bought the product from a local reseller, contact your reseller. If you have purchases from Apple Appstore or Google PlayStore, you do not get any code. You can activate the purchase by installing it from the store and choosing 'return purchase'.
If you have installed the newest version of FREEDOME installed, and you activated your code on that version, you can get the code from the program.
Open FREEDOME Go to Subscription Click Show Subscription code
NOTE: You cannot get the code even if you have newest FREEDOME version, if the code was used before the update.
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Generating diagnostic logs (FSDIAG) from the Freedome user interface
For iOS and Android
Open Freedome. Tap the menu button. Tap on About. Tap 7 times on version number. Tap Send log file. This will open your email account. Rename the email title to your (case number)_Freedome logs. Tap Send. Inform the technician that you have sent the log files.
For Windows and Mac
Open Freedome. Click Help. Click About Freedome. Click 10 times on the version number. Click Run support tool. Click Run diagnostics. Once done, click Close. fsdiag.7z is now saved on your desktop. Attach and reply the email from support.
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How do I see which F-Secure FREEDOME code is active on my device?
To verify your F-Secure FREEDOME code/key on any device, simply follow the below steps:
Open F-Secure FREEDOME. Click on Subscription.
Show Freedome Account ID (for iPhone) Show subscription code (for Android) Show my current subscription code (for Windows, Mac)
Note that this does not apply to F-Secure TOTAL. For TOTAL, users can manage their subscription from My F-Secure portal via the FREEDOME tab.
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Will my F-secure FREEDOME license renew automatically?
It depends on which subscription method you use for F-Secure FREEDOME: F-Secure TOTAL: If your F-Secure TOTAL has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed if your F-Secure FREEDOME program is connected to your F-Secure TOTAL account. F-Secure FREEDOME directly from F-Secure: If you buy F-Secure FREEDOME directly from F-Secure (with a license code with this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal. F-Secure FREEDOME directly from Apple, on iPhone / ipad: Then your subscription will have automatic renewal. F-Secure FREEDOME directly from Google, on Android phone/tablet: Then your subscription will have automatic renewal.
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Where do I make changes so that Freedome starts automatically?
1. Open Freedome 2. Go to Settings 3. Tick the box for Freedome starts automatically when you restart your computer
If you also want Freedome to auto-connect, please tick the option "Freedome turns on Protection automatically when it starts"
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Why there is no internet connection when Freedome is turned on?.
Try to reset the DNS cache on your devices. For Windows: Open the command prompt as an administrator. Click the Windows start button > type "cmd" > Right-click Command Prompt > Click Run as Administrator. In the Command prompt, type the commands below. After each command, press Enter to execute.
ipconfig /flushdns netsh winsock reset netsh int ipv6 reset
You can restart your machine and check again. If the above steps do not help, the issue might be that your firewall is blocking the connection. If that is the case, you need to change your firewall settings to allow the connection. Our Android, Windows and macOS products use the OpenVPN protocol. The ports for Android, Mac, and Windows are:
TCP/UDP ports in the range 2700 - 2800 TCP port 443
Please allow traffic on these ports in your firewall and try to connect Freedome again. Refer to this video on how to open Windows Firewall and configure the ports: https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html Please check if automatic killswitch is enabled. Here's how to check.
Open Freedome Click Settings
The automatic killswitch is the 4th button under Connection & Status. If it is turned on,
Click Allow connections to other devices in trusted networks. Check the network you're currently connected to Click Save
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