F-Secure FREEDOME

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Issue: Generating diagnostic logs (FSDIAG) from the Freedome user interface Resolution: For iOS and Android Open Freedome. Tap the menu button. Tap on About. Tap 7 times on version number. Tap Send log file. This will open your email account. Rename the email title to your (case number)_Freedome logs. Tap Send. Inform the technician that you have sent the log files. For Windows and Mac Open Freedome. Click Help. Click About Freedome. Click 10 times on the version number. Click Run support tool. Click Run diagnostics. Once done, click Close. fsdiag.7z is now saved on your desktop. Attach and reply the email from support. Article no: 000002358
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If you have bought your FREEDOME app from your Internet Service Provider, you can activate the app via the Log in button (or the Log in link in the...
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To uninstall FREEDOME for Windows from Windows 7 or 8:
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To uninstall FREEDOME for Windows from Windows 10:
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On your computer, go to page http://www.f-secure.com/en/web/home_global/freedome#download.
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To make sure nobody else can see what you search for, use the Private Search feature as follows:
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If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following: If you bought the F-Secure FREEDOME VPN...
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If you have technical problems with your product, you can create and send a log file (FSDIAG) to our technical support. The file contains information...
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If you have purchased a multi-platform subscription for F-Secure FREEDOME, you can take it in use in any of your devices supported by FREEDOME. When...
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Different operating systems may require special action in order to connect to your local networked devices.Yes. You can set the local Wi-Fi network that you are connected to as a trusted network to allow connections to other devices within the local network...
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The reason for this is that the FREEDOME driver has been signed with a certificate that an unpatched Windows 7 is not aware of. Normally, Windows...
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The use of VPNs is restricted in the Persian Gulf area countries, and local Internet Service Providers block VPN connections in their networks. This...
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The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
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There are two likely explanations why you are not able to connect to a public WiFi when FREEDOME is turned on:
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If you get this error message, IPv6 is likely disabled on your computer.
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If you encounter this kind of sudden slowdown, the problem may be solved by clearing the Windows DNS cache. To clear the cache, do the following:
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If it happens that FREEDOME cannot connect to any of the available virtual locations, there is likely some other application running on the computer...
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When F-Secure FREEDOME is turned on, it may not be possible to access a device (for example NAS boxes, network printers, smart network appliances) in...
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After upgrading from a previous version of Windows to Windows 10, it is possible that the current network adapter or driver was designed for the...
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If you have FREEDOME installed on your computer and you run the F-Secure Uninstallation Tool, make sure the FREEDOME VPN connection is turned off...
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