F-Secure FREEDOME

Sort by:
Issue: Freedome on Mac OSX keeps trying to connect but never succeeds After clicking the protection ON switch, the status is left as connecting Resolution: Please uninstall and re-install Freedome on your Mac. To uninstall F-Secure Freedome on your Mac: Find the F-Secure Freedome logo in the top right corner of your Mac (If the logo is not appearing in the top right corner of your screen, then just proceed to (3)) Click on it, and click Quit Open Finder Find F-Secure Freedome Drag the Freedome icon into Trash Enter your Mac password Reboot the Mac To re-install F-Secure Freedome VPN for Mac: Open this webpage: https://www.f-secure.com/fi_FI/web/home_fi/downloads Find F-Secure Freedome, and click Download for Mac Finalize the installation of the program from there When F-Secure Freedome is installed, click on the Subscription tab from the menu list on the left pane Depending on your activation method: Click Have a code? to activate using a subscription code, and enter your code; OR Click Log in if you have a subscription with F-Secure Total or other providers, and sign in with your credentials If reinstallation does not fix the issue or only temporarily fixes the issue: If you have MacKeeper anti-virus software installed on your system, its Memory Cleaner feature can cause issues with Freedome. Disable or remove MacKeeper to make sure it is not the cause for the connection issue. Article no: 000008381
View full article
Issue: I lost/forgot my F-Secure FREEDOME VPN code Resolution: If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following: If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription code, have your email address (used when you bought the product) or order reference number at hand when contacting our support. If you bought the product from a local reseller, contact your reseller. If you have purchases from Apple Appstore or Google PlayStore, you do not get any code. You can activate the purchase by installing it from the store and choosing 'return purchase'. If you have installed the newest version of FREEDOME installed, and you activated your code on that version, you can get the code from the program. Open FREEDOME Go to Subscription  Click Show Subscription code NOTE: You cannot get the code even if you have newest FREEDOME version, if the code was used before the update.   Article no: 000001132
View full article
If you have bought your FREEDOME app from your Internet Service Provider, you can activate the app via the Log in button (or the Log in link in the...
View full article
In the event that the normal uninstallation method (drag-and-drop FREEDOME to Trash) does not work, follow the steps below to force start the...
View full article
Uninstall FREEDOME by dragging it to Trash.
View full article
This article applies to the following FREEDOME multi-device subscriptions: FREEDOME subscription code in this format: AAAA-BBBB-CCCC F-Secure TOTAL...
View full article
On your Mac, go to page http://www.f-secure.com/en/web/home_global/freedome#download.
View full article
On your Mac, click on the magnifying glass icon located in the top-right corner of your screen to open Spotlight.
View full article
To make sure nobody else can see what you search for, use the Private Search feature as follows:
View full article
When a new version of F-Secure FREEDOME for Mac OSX is available, the following dialog is shown if FREEDOME is running:
View full article
If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following: If you bought the F-Secure FREEDOME VPN...
View full article
Follow the steps below if generating a FREEDOME log the normal way does not work, for example, FREEDOME crashes before you can generate the logs.
View full article
If you have technical problems with your product, you can create and send a log file (FSDIAG) to our technical support. The file contains information...
View full article
If you have purchased a multi-platform subscription for F-Secure FREEDOME, you can take it in use in any of your devices supported by FREEDOME. When...
View full article
Different operating systems may require special action in order to connect to your local networked devices.Yes. You can set the local Wi-Fi network that you are connected to as a trusted network to allow connections to other devices within the local network...
View full article
The use of VPNs is restricted in the Persian Gulf area countries, and local Internet Service Providers block VPN connections in their networks. This...
View full article
The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
View full article
There are two likely explanations why you are not able to connect to a public WiFi when FREEDOME is turned on:
View full article
When F-Secure FREEDOME is turned on, it may not be possible to access a device (for example NAS boxes, network printers, smart network appliances) in...
View full article
To overcome this problem, we advise you to use the virtual location; that is, the country that you entered in your user account when you registered to...
View full article