F-Secure FREEDOME

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Issue: I have bought F-Secure FREEDOME VPN through Apple App Store or Android Play Store, is it possible to install it on a device that uses a different Operating System? Resolution: When you purchase F-secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses to any other platform, such as MacOS or Windows PC. As an example, if you bought FREEDOME from Google Play Store, you can only install that to other Android devices with the same Google account ID. This license cannot be installed to iOS, Mac or Windows devices. Similarly with a Apple App Store purchase, it can only be installed to other iOS devices with the same Apple ID, not to Android, Mac or Widows devices.    Article no: 000002462
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Issue: When F-Secure FREEDOME VPN connection is on, my internet connection is very slow. With the connection off, connection and speed is normal. Resolution: A certain decrease in network speed is to be expected when running any VPN-solution due to the different way the web traffic is being handled. You can refer to the following community article for more information about this subject. If the connection speed for some reason would crawl to a halt, you can try these steps: Resetting your network router. Try FREEDOME with a different network connection to make sure it is not a router issue. Try to temporarily disable any antivirus that you have running (for example Panda Security has been known to cause slowness in the FREEDOME VPN connection). Reinstall FREEDOME. On Windows do DNS flush. On Mac clear local DNS cache. Delete the existing WiFi profile, and re-connect to the network once again. If the issue continues, gather FREEDOME logs, and take speed tests with FREEDOME On, and Off, and contact our customer support. Article no: 000002395
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Issue: How to generate diagnostic logs (FSDIAG) from the Freedome user interface Resolution: For iOS and Android Open Freedome Tap the menu button Tap on About Tap 7 times on version number Tap Send log file This will open your email account. Rename the email title to your (case number)_Freedome logs Tap Send Inform the technician that you have sent the log files For Windows and Mac Open Freedome Click Help Click About Freedome Click 7 times on the version number Click Run Support Tool below (For Mac: Enter Admin Password) Click Run diagnostics Once done, click Close fsdiag.7z is now saved on your desktop. (For Mac: locate the fsdiag destination folder - document or downloads) Attach and reply the email from support Article no: 000002358
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To overcome this problem, use the same location that you used when you registered to the Casino.
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When F-Secure FREEDOME is turned on, it may not be possible to access a device (for example NAS boxes, network printers, smart network appliances) in...
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There are two likely explanations why you are not able to connect to a public WiFi when FREEDOME is turned on:
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This article applies to you if you have a standalone version of the F-Secure FREEDOME product. If you have a subscription with F-Secure TOTAL, see...
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In short: Yes, DNS-over-HTTPS works with F-Secure FREEDOME.
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You have received a promotional code for F-Secure FREEDOME. When you enter the code in the FREEDOME app, the app does not accept it.
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If you bought the subscription from F-Secure's webstore, the subscription code was sent to the email address that you used at purchase.
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If you have technical problems with your product, you can create and send a log file to our technical support. The file contains information that can...
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If you have bought your FREEDOME app from your Internet Service Provider, you can activate the app via the Log in button (or the Log in link in the...
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In the event that the normal uninstallation method (drag-and-drop FREEDOME to Trash) does not work, follow the steps below to force start the...
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This article applies to the following FREEDOME multi-device subscriptions: FREEDOME subscription code in this format: AAAA-BBBB-CCCC F-Secure TOTAL...
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This article applies to you if you have a standalone version of the F-Secure FREEDOME product.
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On your Mac, click on the magnifying glass icon located in the top-right corner of your screen to open Spotlight.
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When a new version of F-Secure FREEDOME for Mac OSX is available, the following dialog is shown if FREEDOME is running:
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Follow the steps below if generating a FREEDOME log the normal way does not work, for example, FREEDOME crashes before you can generate the logs.
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If you have purchased a multi-platform subscription for F-Secure FREEDOME, you can take it in use in any of your devices supported by FREEDOME. When...
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Different operating systems may require special action in order to connect to your local networked devices.Yes. You can set the local Wi-Fi network that you are connected to as a trusted network to allow connections to other devices within the local network...
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