Generating diagnostic logs (FSDIAG) from the Freedome user interface
For iOS and Android
Open Freedome. Tap the menu button. Tap on About. Tap 7 times on version number. Tap Send log file. This will open your email account. Rename the email title to your (case number)_Freedome logs. Tap Send. Inform the technician that you have sent the log files.
For Windows and Mac
Open Freedome. Click Help. Click About Freedome. Click 10 times on the version number. Click Run support tool. Click Run diagnostics. Once done, click Close. fsdiag.7z is now saved on your desktop. Attach and reply the email from support.
Article no: 000002358
Freedome asks for renewal even though license is still valid, re-entering license key gives "This key has already been used on this device".
F-Secure FREEDOME may be malfunctioning.
If you get this error on your Mac computer, a removal of the keychain after uninstallation is a possible fix. Follow these steps:
Open Finder. Go to Applications. Move Freedome application to the trash, and empty it. Open Spotlight and remove the following folders: ~/Library/Application Support/F-Secure/ and /Library/Application Support/F-Secure/ Install Freedome using this installation file. Activate your subscription from the Subscription page.
If this happens on your Apple iOS device, re-install Freedome and re-enter the key. Transfer licenses, if necessary.
Article no: 000013228
Freedome on Mac OSX keeps trying to connect but never succeeds After clicking the protection ON switch, the status is left as connecting
Please uninstall and re-install Freedome on your Mac. To uninstall F-Secure Freedome on your Mac:
Find the F-Secure Freedome logo in the top right corner of your Mac (If the logo is not appearing in the top right corner of your screen, then just proceed to (3)) Click on it, and click Quit Open Finder Find F-Secure Freedome Drag the Freedome icon into Trash Enter your Mac password Reboot the Mac
To re-install F-Secure Freedome VPN for Mac:
Open this webpage: https://www.f-secure.com/fi_FI/web/home_fi/downloads Find F-Secure Freedome, and click Download for Mac Finalize the installation of the program from there When F-Secure Freedome is installed, click on the Subscription tab from the menu list on the left pane Depending on your activation method:
Click Have a code? to activate using a subscription code, and enter your code; OR Click Log in if you have a subscription with F-Secure Total or other providers, and sign in with your credentials
If reinstallation does not fix the issue or only temporarily fixes the issue:
If you have MacKeeper anti-virus software installed on your system, its Memory Cleaner feature can cause issues with Freedome. Disable or remove MacKeeper to make sure it is not the cause for the connection issue.
Article no: 000008381
I lost/forgot my F-Secure FREEDOME VPN code
If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following:
If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription code, have your email address (used when you bought the product) or order reference number at hand when contacting our support. If you bought the product from a local reseller, contact your reseller. If you have purchases from Apple Appstore or Google PlayStore, you do not get any code. You can activate the purchase by installing it from the store and choosing 'return purchase'.
If you have installed the newest version of FREEDOME installed, and you activated your code on that version, you can get the code from the program.
Open FREEDOME Go to Subscription Click Show Subscription code
NOTE: You cannot get the code even if you have newest FREEDOME version, if the code was used before the update.
Article no: 000001132
Different operating systems may require special action in order to connect to your local networked devices.Yes. You can set the local Wi-Fi network that you are connected to as a trusted network to allow connections to other devices within the local network...
The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...