The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
I lost/forgot my F-Secure FREEDOME VPN code
If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following:
If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription code, have your email address (used when you bought the product) or order reference number at hand when contacting our support. If you bought the product from a local reseller, contact your reseller. If you have purchases from Apple Appstore or Google PlayStore, you do not get any code. You can activate the purchase by installing it from the store and choosing 'return purchase'.
If you have installed the newest version of FREEDOME installed, and you activated your code on that version, you can get the code from the program.
Open FREEDOME Go to Subscription Click Show Subscription code
NOTE: You cannot get the code even if you have newest FREEDOME version, if the code was used before the update.
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Freedome asks for renewal even though license is still valid, re-entering license key gives "This key has already been used on this device".
F-Secure FREEDOME may be malfunctioning.
If you get this error on your Mac computer, a removal of the keychain after uninstallation is a possible fix. Follow these steps:
Open Finder. Go to Applications. Move Freedome application to the trash, and empty it. Open Spotlight and remove the following folders: ~/Library/Application Support/F-Secure/ and /Library/Application Support/F-Secure/ Install Freedome using this installation file. Activate your subscription from the Subscription page.
If this happens on your Apple iOS device, re-install Freedome and re-enter the key. Transfer licenses, if necessary.
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How to activate F-Secure Freedome code on iOS?
When you have installed F-Secure Freedome on your iOS device, you can activate the code as follows:
Open F-Secure Freedome on your device Tap the menu on the top left corner Tap Subscription Tap Log in under MULTI-PLATFORM: Tap Enter Account ID under Have an anonymous Account ID? Enter your code Tap Activate
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How do I see which F-Secure FREEDOME code is active on my device?
To verify your F-Secure FREEDOME code/key on any device, simply follow the below steps:
Open F-Secure FREEDOME. Click on Subscription.
Show Freedome Account ID (for iPhone) Show subscription code (for Android) Show my current subscription code (for Windows, Mac)
Note that this does not apply to F-Secure TOTAL. For TOTAL, users can manage their subscription from My F-Secure portal via the FREEDOME tab.
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Will my F-secure FREEDOME license renew automatically?
It depends on which subscription method you use for F-Secure FREEDOME: F-Secure TOTAL: If your F-Secure TOTAL has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed if your F-Secure FREEDOME program is connected to your F-Secure TOTAL account. F-Secure FREEDOME directly from F-Secure: If you buy F-Secure FREEDOME directly from F-Secure (with a license code with this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal. F-Secure FREEDOME directly from Apple, on iPhone / ipad: Then your subscription will have automatic renewal. F-Secure FREEDOME directly from Google, on Android phone/tablet: Then your subscription will have automatic renewal.
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