The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
How to generate diagnostic logs (FSDIAG) from the Freedome user interface
For iOS and Android
Open Freedome Tap the menu button Tap on About Tap 7 times on version number Tap Send log file This will open your email account. Rename the email title to your (case number)_Freedome logs Tap Send Inform the technician that you have sent the log files
For Windows and Mac
Open Freedome Click Help Click About Freedome Click 7 times on the version number Click Run Support Tool below (For Mac: Enter Admin Password) Click Run diagnostics Once done, click Close fsdiag.7z is now saved on your desktop. (For Mac: locate the fsdiag destination folder - document or downloads) Attach and reply the email from support
Article no: 000002358
This article applies to you if you have a standalone version of F-Secure FREEDOME VPN.If you have bought your FREEDOME subscription from Apple App Store, F-Secure webstore or from a reseller, you can use the same subscription on all the...