F-Secure FREEDOME

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This article applies to you if you have a standalone version of the F-Secure FREEDOME product. If you have a subscription with F-Secure TOTAL, see...
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When you start using F-Secure FREEDOME, your network traffic is handled in a very different way than before. F-Secure FREEDOME is a Virtual Private...
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When F-Secure FREEDOME subscription expires and you want to switch to a different subscription option, there are scenarios in which a grace period...
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FREEDOME always includes a free 5-day trial for first-time users. Once your trial period expires, you can choose one of the several subscription...
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Issue: F-Secure FREEDOME VPN protection does not turn on when connected to a home wireless network (WiFi) with an Apple iOS device (IPhone or IPad). Protection is able to be turned on when using a mobile data internet connection. Resolution: F-Secure Freedome VPN uses the IPSec VPN standard on Apple IOS devices. Some home routers have the IPSec VPN Passthrough feature disabled by default and this will make Freedome VPN unable to connect to the FREEDOME VPN Server.  To solve the issue, please consult your network router documentation and follow the specific instructions for your router how to enable the IPSec VPN Passthrough feature. Article no: 000001036
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Issue: Will my F-secure FREEDOME license renew automatically? Resolution: F-Secure FREEDOME is offered in various subscription types/offerings. It depends on which subscription type you use for F-Secure FREEDOME: F-Secure TOTAL:  If your FREEDOME is part of F-Secure TOTAL and has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed. F-Secure FREEDOME (standalone) directly from F-Secure: If you purchased FREEDOME directly from F-Secure (Hint: Your activation method was via license code in this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal.  F-Secure FREEDOME from Apple AppStore, on iPhone / iPad: If you purchased FREEDOME via the Apple AppStore, your subscription will be automatically renewed.  F-Secure FREEDOME from Google , on Android phone / tablet: If you purchased FREEDOME via the Google PlayStore, your subscription will be automatically renewed.  Article no: 000003025
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Issue: Are there any additional costs outside of the subscription to use the F-Secure FREEDOME servers, and if so how much? Resolution: There are no additional costs to using F-Secure FREEDOME with a valid subscription. All plans include unlimited data transfer between the device using FREEDOME and our VPN servers, as well as protection for up to the listed number of devices, including PC, Mac, Android, and iOS (platform restrictions apply if you buy the service from Apple App Store or Google Play Store). Observe that F-Secure FREEDOME uses existing networks to establish the VPN connection, so any data transfer caps or costs related to a connection you own will also apply when using FREEDOME . F-Secure FREEDOME is not a substitute for internet services provided by Internet Service Providers (ISPs) or mobile operators. Article no: 000017583
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Issue: How do I activate a F-Secure FREEDOME subscription code on a Apple iOS mobile device (IPhone or IPad)? Resolution: When you have installed F-Secure FREEDOME on your iOS device, you can activate the code as follows: Open F-Secure FREEDOME on your device Tap the menu on the top left corner Tap Subscription Tap Log in under MULTI-PLATFORM: Tap Enter Account ID under Have an anonymous Account ID? Enter your code Tap Activate Article no: 000003881
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Issue: I have bought F-Secure FREEDOME VPN through Apple App Store or Android Play Store, is it possible to install it on a device that uses a different Operating System? Resolution: When you purchase F-secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses to any other platform, such as MacOS or Windows PC. As an example, if you bought FREEDOME from Google Play Store, you can only install that to other Android devices with the same Google account ID. This license cannot be installed to iOS, Mac or Windows devices. Similarly with a Apple App Store purchase, it can only be installed to other iOS devices with the same Apple ID, not to Android, Mac or Widows devices.    Article no: 000002462
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F-Secure FREEDOME allows virtually all of the network traffic to pass through. However, to increase security and prevent certain abusive behavior,...
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Yes, F-Secure FREEDOME communicates directly with the VPN server in each virtual location. Going via additional countries would increase latency and...
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When the site you visit uses third-party analytics services known to our database or advertisements from ad networks over HTTP, FREEDOME either blocks...
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If you use F-Secure FREEDOME VPN, you may notice that you are unable to send email any more, although you can still read email normally.
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F-Secure FREEDOME is scanning HTTP traffic and currently blocking the Android application packages (.apk files) considered harmful. For testing and...
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Sometimes, the VPN icon may not appear despite the fact that the FREEDOME VPN connection has been established: FREEDOME's own user interface shows...
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F-Secure FREEDOME is a simple yet powerful online privacy and security app for all your desktop and mobile devices.
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F-Secure FREEDOME and F-Secure SAFE are two different products although they do contain some similar functionality.
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Tracking Protection ensures privacy while you browse the web and use apps.
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Most likely the site or service that you are trying to access is either malicious or is trying to track you. Some sites prevent their use altogether...
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Unable to connect to a WiFi network that is not connected to the internet on my iPhone or iPad when FREEDOME is turned on.
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