F-Secure FREEDOME

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Issue: How to transfer licence for F-Secure FREEDOME bought from PlayStore to another Android device? Resolution: Note: You can only transfer F-Secure FREEDOME license, which is bought through Google Play Store, to another Android device with the same Google account.  Follow these steps to install F-Secure FREEDOME to another Android device: Open Google Playstore Search for F-Secure FREEDOME Tap Install Tap Open Swipe to left till at last page Choose Start using FREEDOME Accept all prompts Now the F-Secure FREEDOME subscription has been automatically activated from Play Store on your device.  Article no: 000001684
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Issue: I have bought F-Secure FREEDOME VPN through Apple App Store or Android Play Store, is it possible to install it on a device that uses a different Operating System? Resolution: When you purchase F-secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses to any other platform, such as MacOS or Windows PC. As an example, if you bought FREEDOME from Google Play Store, you can only install that to other Android devices with the same Google account ID. This license cannot be installed to iOS, Mac or Windows devices. Similarly with a Apple App Store purchase, it can only be installed to other iOS devices with the same Apple ID, not to Android, Mac or Widows devices.    Article no: 000002462
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Issue: I have renewed my F-Secure TOTAL, but my F-Secure FREEDOME VPN shows that the subscription is expired or expiring. Resolution: You probably have either a trial version of F-Secure FREEDOME VPN installed, or you have had a FREEDOME stand-alone subscription before. Follow these steps to activate your F-Secure TOTAL subscription: Open FREEDOME app on your device From the menu select Subscription Select Activate subscription  Click Log in  Select F-Secure  Login with your My F-Secure account credentials (NOTE: if you have forgotten your password, you can request a password reset email by selecting Forgot your password?) If you have had a F-Secure TOTAL subscription from before and your FREEDOME is already logged into an My F-Secure account, it might be logged into a different account than the one you have renewed. Follow these steps to log out and log in to a different account: Open FREEDOME app on your device From the menu select Settings Click log out Go to the Subscription page Select Activate subscription  Click Log in  Select F-Secure  Login with your My F-Secure account credentials  Article no: 000006868
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F-Secure FREEDOME allows virtually all of the network traffic to pass through. However, to increase security and prevent certain abusive behavior,...
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Yes, F-Secure FREEDOME communicates directly with the VPN server in each virtual location. Going via additional countries would increase latency and...
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When the site you visit uses third-party analytics services known to our database or advertisements from ad networks over HTTP, FREEDOME either blocks...
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When F-Secure FREEDOME subscription expires and you want to switch to a different subscription option, there are scenarios in which a grace period...
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If you use F-Secure FREEDOME VPN, you may notice that you are unable to send email any more, although you can still read email normally.
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F-Secure FREEDOME is scanning HTTP traffic and currently blocking the Android application packages (.apk files) considered harmful. For testing and...
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Depending on the Windows version you are using, do the following to check whether or not you have F-Secure FREEDOME installed on your PC:
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Sometimes, the VPN icon may not appear despite the fact that the FREEDOME VPN connection has been established: FREEDOME's own user interface shows...
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Due to certain limitations in operating systems, FREEDOME subscription allocation and configuration work differently whenever multiple user accounts...
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App Security blocks harmful apps that try to steal personal information, harm your content, or use your device for illegal purposes.
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F-Secure FREEDOME is a simple yet powerful online privacy and security app for all your desktop and mobile devices.
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F-Secure FREEDOME and F-Secure SAFE are two different products although they do contain some similar functionality.
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FREEDOME stops working unexpectedly on OnePlus phones running on Android 9 OS.
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Issue: When F-Secure FREEDOME VPN connection is on, my internet connection is very slow. With the connection off, connection and speed is normal. Resolution: A certain decrease in network speed is to be expected when running any VPN-solution due to the different way the web traffic is being handled. You can refer to the following community article for more information about this subject. If the connection speed for some reason would crawl to a halt, you can try these steps: Resetting your network router. Try FREEDOME with a different network connection to make sure it is not a router issue. Try to temporarily disable any antivirus that you have running (for example Panda Security has been known to cause slowness in the FREEDOME VPN connection). Reinstall FREEDOME. On Windows do DNS flush. On Mac clear local DNS cache. Delete the existing WiFi profile, and re-connect to the network once again. If the issue continues, gather FREEDOME logs, and take speed tests with FREEDOME On, and Off, and contact our customer support. Article no: 000002395
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Tracking Protection ensures privacy while you browse the web and use apps.
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Most likely the site or service that you are trying to access is either malicious or is trying to track you. Some sites prevent their use altogether...
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To solve this issue, disable the Always-on VPN option for the other VPN app in the VPN profile settings:
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