F-Secure FREEDOME

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Issue: Freedome asks for renewal even though license is still valid, re-entering license key gives "This key has already been used on this device". Resolution: F-Secure FREEDOME may be malfunctioning. For Mac If you get this error on your Mac computer, a removal of the keychain after uninstallation is a possible fix. Follow these steps: Open Finder. Go to Applications. Move Freedome application to the trash, and empty it. Open Spotlight and remove the following folders: ~/Library/Application Support/F-Secure/ and /Library/Application Support/F-Secure/ Install Freedome using this installation file. Activate your subscription from the Subscription page. For iOS If this happens on your Apple iOS device, re-install Freedome and re-enter the key. Transfer licenses, if necessary. Article no: 000013228
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Issue: How to activate F-Secure Freedome code on iOS? Resolution: When you have installed F-Secure Freedome on your iOS device, you can activate the code as follows: Open F-Secure Freedome on your device Tap the menu on the top left corner Tap Subscription Tap Log in under MULTI-PLATFORM: Tap Enter Account ID under Have an anonymous Account ID? Enter your code Tap Activate Article no: 000003881
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Issue: How do I see which F-Secure FREEDOME code is active on my device? Resolution: To verify your F-Secure FREEDOME code/key on any device, simply follow the below steps: Open F-Secure FREEDOME. Click on Subscription. Show Freedome Account ID (for iPhone) Show subscription code (for Android) Show my current subscription code (for Windows, Mac)     Note that this does not apply to F-Secure TOTAL. For TOTAL, users can manage their subscription from My F-Secure portal via the FREEDOME tab. Article no: 000016399
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Issue: How to purchase Freedome VPN. Resolution: You can purchase your F-Secure Freedome VPN license code via the link below. https://www.f-secure.com/en/home/products/freedome Article no: 000002800
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Issue: Will my F-secure FREEDOME license renew automatically? Resolution: It depends on which subscription method you use for F-Secure FREEDOME: F-Secure TOTAL:  If your F-Secure TOTAL has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed if your F-Secure FREEDOME program is connected to your F-Secure TOTAL account. F-Secure FREEDOME directly from F-Secure: If you buy F-Secure FREEDOME directly from F-Secure (with a license code with this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal.  F-Secure FREEDOME directly from Apple, on iPhone / ipad: Then your subscription will have automatic renewal.  F-Secure FREEDOME directly from Google, on Android phone/tablet: Then your subscription will have automatic renewal.  Article no: 000003025
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Issue: Where do I make changes so that Freedome starts automatically? Resolution: 1. Open Freedome 2. Go to Settings 3. Tick the box for Freedome starts automatically when you restart your computer If you also want Freedome to auto-connect, please tick the option "Freedome turns on Protection automatically when it starts" Article no: 000002398
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Issue: Why there is no internet connection when Freedome is turned on?. Resolution: Try to reset the DNS cache on your devices. For Windows: Open the command prompt as an administrator. Click the Windows start button > type "cmd" > Right-click Command Prompt > Click Run as Administrator. In the Command prompt, type the commands below. After each command, press Enter to execute. ipconfig /flushdns netsh winsock reset netsh int ipv6 reset You can restart your machine and check again. If the above steps do not help, the issue might be that your firewall is blocking the connection. If that is the case, you need to change your firewall settings to allow the connection. Our Android, Windows and macOS products use the OpenVPN protocol. The ports for Android, Mac, and Windows are: TCP/UDP ports in the range 2700 - 2800 TCP port 443 Please allow traffic on these ports in your firewall and try to connect Freedome again.  Refer to this video on how to open Windows Firewall and configure the ports: https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html Please check if automatic killswitch is enabled. Here's how to check. Open Freedome Click Settings The automatic killswitch is the 4th button under Connection & Status. If it is turned on, Click Allow connections to other devices in trusted networks.  Check the network you're currently connected to Click Save   Article no: 000006587
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