The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their...This Chinese VPN block also affects FREEDOME users outside China. If a Chinese internet service, such as a website, has all of its Domain Name Servers...
"Incorrect code. Check the code and try again" -message when trying to activate F-Secure Freedome VPN code
Make sure that there are no typos in the code and that the code you are trying to use is in form XXXX-XXXX-XXXX. Also check, that the program on the device where you're trying to insert the code is F-Secure FREEDOME VPN, and not any of our other programs. If you have bought F-Secure TOTAL, you need to activate your order by logging in with your My F-Secure credentials. If the code is still not accepted, contact your reseller or F-Secure support. Note: If you do not have the newest F-Secure FREEDOME version, first update to it and then try to activate the code.
Article no: 000002726
When searching for something on Google when F-Secure FREEDOME VPN protection is on, Google is all the time asking me to prove I'm not a robot and I have to answer a CAPTCHA. Why is this?
That's normal when you use F-Secure FREEDOME or any other VPN. This is because F-Secure FREEDOME VPN servers are used by several users at the same time. This means that you are not the only user to submit requests to the Google search engine. Google interprets that your IP address / device sends multiple search requests at the same time (this creates a suspicious effect on the search engine). With CAPTCHA, Google makes sure that you are not a robot or a computer program that sends multiple requests for search or spam.
Article no: 000016856
How many licenses do I have when I have bought F-Secure FREEDOME from Apple Appstore / Google Playstore?
Google Playstore FREEDOME subscription can be installed to as many Android devices as you have connected to your Google account. Apple Appstore FREEDOME purchase can be used on maximum 10 iOS devices that are using the same Apple-ID.
The licenses are always tied to the Google account / Apple-ID from which you made the purchase with. If you'd like to use FREEDOME on other platforms, the alternate way is to purchase the multi platform subscription via F-Secure website where it as license range for 3 devices till 7 devices. Visit F-secure website purchase F-Secure FREEDOME multi platform subscription.
Article no: 000011866
The latest versions of Windows 10 have got a new security feature called Memory Integrity in the Device security > Core isolation settings.
Enabling this setting improves the security of a Windows device by preventing potentially malicious code from accessing high-security processes on the computer.
However, on older Intel processors (generation 6 or earlier), this security feature causes a clear drop in the performance, as the feature has not been optimized for these processors.
This drop in performance dramatically affects the download speed of VPN products such as FREEDOME. This feature is not recommended for computers with these processors.
Intel processors from generation 7 onwards are better optimized for this feature and do not suffer from this drop in performance.
F-Secure FREEDOME VPN protection does not turn on when connected to a home wireless network (WiFi) with an Apple iOS device (IPhone or IPad). Protection is able to be turned on when using a mobile data internet connection.
F-Secure Freedome VPN uses the IPSec VPN standard on Apple IOS devices. Some home routers have the IPSec VPN Passthrough feature disabled by default and this will make Freedome VPN unable to connect to the FREEDOME VPN Server. To solve the issue, please consult your network router documentation and follow the specific instructions for your router how to enable the IPSec VPN Passthrough feature.
Article no: 000001036
Will my F-secure FREEDOME license renew automatically?
F-Secure FREEDOME is offered in various subscription types/offerings. It depends on which subscription type you use for F-Secure FREEDOME: F-Secure TOTAL: If your FREEDOME is part of F-Secure TOTAL and has automatic renewal, then your F-Secure FREEDOME program will also be automatically renewed. F-Secure FREEDOME (standalone) directly from F-Secure: If you purchased FREEDOME directly from F-Secure (Hint: Your activation method was via license code in this format: xxxx-xxxx-xxxx), then you cannot get automatic renewal. F-Secure FREEDOME from Apple AppStore, on iPhone / iPad: If you purchased FREEDOME via the Apple AppStore, your subscription will be automatically renewed. F-Secure FREEDOME from Google , on Android phone / tablet: If you purchased FREEDOME via the Google PlayStore, your subscription will be automatically renewed.
Article no: 000003025
Are there any additional costs outside of the subscription to use the F-Secure FREEDOME servers, and if so how much?
There are no additional costs to using F-Secure FREEDOME with a valid subscription. All plans include unlimited data transfer between the device using FREEDOME and our VPN servers, as well as protection for up to the listed number of devices, including PC, Mac, Android, and iOS (platform restrictions apply if you buy the service from Apple App Store or Google Play Store). Observe that F-Secure FREEDOME uses existing networks to establish the VPN connection, so any data transfer caps or costs related to a connection you own will also apply when using FREEDOME . F-Secure FREEDOME is not a substitute for internet services provided by Internet Service Providers (ISPs) or mobile operators.
Article no: 000017583
How do I activate a F-Secure FREEDOME subscription code on a Apple iOS mobile device (IPhone or IPad)?
When you have installed F-Secure FREEDOME on your iOS device, you can activate the code as follows:
Open F-Secure FREEDOME on your device Tap the menu on the top left corner Tap Subscription Tap Log in under MULTI-PLATFORM: Tap Enter Account ID under Have an anonymous Account ID? Enter your code Tap Activate
Article no: 000003881
How to transfer licence for F-Secure FREEDOME bought from PlayStore to another Android device?
Note: You can only transfer F-Secure FREEDOME license, which is bought through Google Play Store, to another Android device with the same Google account. Follow these steps to install F-Secure FREEDOME to another Android device:
Open Google Playstore Search for F-Secure FREEDOME Tap Install Tap Open Swipe to left till at last page Choose Start using FREEDOME Accept all prompts
Now the F-Secure FREEDOME subscription has been automatically activated from Play Store on your device.
Article no: 000001684
I have bought F-Secure FREEDOME VPN through Apple App Store or Android Play Store, is it possible to install it on a device that uses a different Operating System?
When you purchase F-secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses to any other platform, such as MacOS or Windows PC. As an example, if you bought FREEDOME from Google Play Store, you can only install that to other Android devices with the same Google account ID. This license cannot be installed to iOS, Mac or Windows devices. Similarly with a Apple App Store purchase, it can only be installed to other iOS devices with the same Apple ID, not to Android, Mac or Widows devices.
Article no: 000002462
I have renewed my F-Secure TOTAL, but my F-Secure FREEDOME VPN shows that the subscription is expired or expiring.
You probably have either a trial version of F-Secure FREEDOME VPN installed, or you have had a FREEDOME stand-alone subscription before. Follow these steps to activate your F-Secure TOTAL subscription:
Open FREEDOME app on your device From the menu select Subscription Select Activate subscription Click Log in Select F-Secure Login with your My F-Secure account credentials (NOTE: if you have forgotten your password, you can request a password reset email by selecting Forgot your password?)
If you have had a F-Secure TOTAL subscription from before and your FREEDOME is already logged into an My F-Secure account, it might be logged into a different account than the one you have renewed. Follow these steps to log out and log in to a different account:
Open FREEDOME app on your device From the menu select Settings Click log out Go to the Subscription page Select Activate subscription Click Log in Select F-Secure Login with your My F-Secure account credentials
Article no: 000006868