F-Secure FREEDOME

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Issue: How do I know if F-Secure FREEDOME VPN protection is working on my computer or mobile device? Can I verify it somehow?   Resolution: When F-Secure FREEDOME VPN protection is enabled, your internet gets routed through the location you have selected in the FREEDOME user interface. Since your internet connection is routed, your true location is hidden. The web pages and services you connect you only see the IP address of the FREEDOME location you are connected to. You can verify that the protection is working by following these steps:  Ensure that the Freedome VPN protection is OFF Use an internet search engine to find a "What is my IP" service. With the service you can see your current IP address and ISP info Turn ON the Freedome, and select any of virtual location of your choice and verify that you are connected Visit the "What is my IP" service again to check your new current IP address and ISP info.  You should see a new address, one that corresponds with your VPN and the location you have selected Article no: 000011146
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Issue: I use F-Secure Freedome and use a virtual location which is nowhere near me. When I do a search, it still shows me the city I am located in. Does Freedome leak this or what's the reason for this? Resolution: This location in the bottom of the Google search page is actually based on your past activity (as it's stated next to the location). So basically, if you search for local places (local services, streets, events etc.) it will offer you the location mentioned. This is because of web history, cache & cookies that are saved while you surf the internet, as the web sites use the saved information to personalize your visit. If you clear the browsing history, cache and cookies in the web browser or use an incognito tab, you may find that the location will change. Article no: 000019788
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I have noticed that, at times, my FREEDOME VPN connection is cut off.
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Issue: I have bought F-Secure FREEDOME VPN through Apple App Store or Google Play Store. Is it possible to install it on a device that uses a different Operating System? Resolution: When you purchase F-Secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses to any other platform, such as MacOS or Windows PC. As an example, if you bought FREEDOME from Google Play Store, you can only install that to other Android devices with the same Google account ID. This license cannot be installed to iOS, Mac or Windows devices. Similarly with a Apple App Store purchase, it can only be installed to other iOS devices with the same Apple ID, not to Android, Mac or Windows devices.    Article no: 000002462
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The use of VPNs is not allowed in the Persian Gulf area. The local Internet Service Providers block VPN connections in their networks. This prevents...
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FREEDOME cannot prevent IP address leaking through WebRTC. Web Real-Time Communication (WebRTC) is an application programming interface (API) that is...
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When the site you visit uses third-party analytics services known to our database or advertisements from ad networks over HTTP, FREEDOME either blocks...
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Issue: F-Secure FREEDOME VPN Tracker Mapper does not show tracking attempts Resolution: F-Secure FREEDOME does not block any tracking from HTTPS traffic, because that would require a man-in-the-middle attack against the HTTPS, and the related security risks outweigh the possible privacy gains. FREEDOME only prevents HTTP traffic, and may sites these days use HTTPS traffic. You can read more here.  To make sure FREEDOME is working, you can check your IP address when FREEDOME is on.  If FREEDOME does not mask your IP and is not showing tracking attempts from HTTP traffic, then please try the following: Check that Tracker Mapper is on Uninstall and reinstall Contact the customer support    Article no: 000001885
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Issue: "Incorrect code. Check the code and try again" -message when trying to activate F-Secure Freedome VPN code Resolution: Make sure that there are no typos in the code and that the code you are trying to use is in form XXXX-XXXX-XXXX. Also check, that the program on the device where you're trying to insert the code is F-Secure FREEDOME VPN, and not any of our other programs. If you have bought F-Secure TOTAL, you need to activate your order by logging in with your My F-Secure credentials. If the code is still not accepted, contact your reseller or F-Secure support. Note: If you do not have the newest F-Secure FREEDOME version, first update to it and then try to activate the code.  Article no: 000002726
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Issue: When searching for something on Google when F-Secure FREEDOME VPN protection is on, Google is all the time asking me to prove I'm not a robot and I have to answer a CAPTCHA. Why is this? Resolution: That's normal when you use F-Secure FREEDOME or any other VPN. This is because F-Secure FREEDOME VPN servers are used by several users at the same time. This means that you are not the only user to submit requests to the Google search engine. Google interprets that your IP address / device sends multiple search requests at the same time (this creates a suspicious effect on the search engine). With CAPTCHA, Google makes sure that you are not a robot or a computer program that sends multiple requests for search or spam. Article no: 000016856
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Issue: How many licenses do I have when I have bought F-Secure FREEDOME from Apple Appstore / Google Playstore?  Resolution: Google Playstore FREEDOME subscription can be installed to as many Android devices as you have connected to your Google account.  Apple Appstore FREEDOME purchase can be used on maximum 10 iOS devices that are using the same Apple-ID. The licenses are always tied to the Google account / Apple-ID from which you made the purchase with. If you'd like to use FREEDOME on other platforms, the alternate way is to purchase the multi platform subscription via F-Secure website where it as license range for 3 devices till 7 devices. Visit F-secure website purchase F-Secure FREEDOME multi platform subscription. Article no: 000011866
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The latest versions of Windows 10 have got a new security feature called Memory Integrity in the Device security > Core isolation settings.   Enabling this setting improves the security of a Windows device by preventing potentially malicious code from accessing high-security processes on the computer.   However, on older Intel processors (generation 6 or earlier), this security feature causes a clear drop in the performance, as the feature has not been optimized for these processors.   This drop in performance dramatically affects the download speed of VPN products such as FREEDOME. This feature is not recommended for computers with these processors.   Intel processors from generation 7 onwards are better optimized for this feature and do not suffer from this drop in performance.
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This article applies to you if you have a standalone version of the F-Secure FREEDOME product. If you have a subscription with F-Secure TOTAL, see...
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This article applies to you if you have a standalone version of the F-Secure FREEDOME product. If you have a subscription with F-Secure TOTAL, see...
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This article applies to you if you have a standalone version of the F-Secure FREEDOME product. If you have a subscription with F-Secure TOTAL, see...
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I am unable to select the "I trust this application" checkbox in the FREEDOME app.
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When you start using F-Secure FREEDOME, your network traffic is handled in a very different way than before. F-Secure FREEDOME is a Virtual Private...
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When F-Secure FREEDOME subscription expires and you want to switch to a different subscription option, there are scenarios in which a grace period...
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FREEDOME always includes a free 5-day trial for first-time users. Once your trial period expires, you can choose one of the several subscription...
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Issue: F-Secure FREEDOME VPN protection does not turn on when connected to a home wireless network (WiFi) with an Apple iOS device (IPhone or IPad). Protection is able to be turned on when using a mobile data internet connection. Resolution: F-Secure Freedome VPN uses the IPSec VPN standard on Apple IOS devices. Some home routers have the IPSec VPN Passthrough feature disabled by default and this will make Freedome VPN unable to connect to the FREEDOME VPN Server.  To solve the issue, please consult your network router documentation and follow the specific instructions for your router how to enable the IPSec VPN Passthrough feature. Article no: 000001036
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