F-Secure FREEDOME

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Issue: Why can't I watch Netflix / Rai / ViaPlay / CMORE / ABC /other channels or streaming services with F-Secure FREEDOME VPN? Resolution: Netflix and some other streaming services have blocked the usage of VPN, including FREEDOME. This can be due to local content agreements that does not allow the program to be viewed outside the country where the rights have been sold to. Here is a Youtube video which explains more about why it has been blocked.  You might be able to use these streaming services while using a different location on FREEDOME, but we cannot guarantee that.  While unfortunate, there is nothing we can do to directly prevent a content provider from blocking our addresses if they choose to do so.  Article no: 000002134
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Issue: How does FREEDOME license period work? Example: I have a code of 3 licenses, will all the licenses activate at the same time? Or can I activate them at different times, thus gaining 3 years of subscription?  Resolution: The license period for a multi-device subscription for FREEDOME starts for all licenses when you install and activate your FREEDOME subscription  on the first device. For example, if your first installation of FREEDOME was January 1st, the license period ends January 1st the following year, assuming that you have a 1-year subscription. All your subsequent installs now follow the same license end date as this first installation.   Article no: 000003828
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Issue: I have F-Secure Freedome but I found out that my login information was found online.  Resolution: F-Secure Freedome VPN does not protect any data breaches or leaks from other services. F-Secure Freedome VPN scans for malware, tracking cookies and other online threats. You're protected from harmful sites, trackers and apps that want to forward your data without you knowing about it. But if your registered information in some internet service has been breached, this is not something F-Secure Freedome VPN can help you with as the data lies somewhere else. Please check this tool to check if any personal information has been exposed: https://www.f-secure.com/en/home/free-tools/identity-theft-checker Article no: 000020617
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Issue: If F-Secure FREEDOME subscription is bought directly from the Apple App Store. Does the Family Sharing support F-Secure FREEDOME? Resolution: F-Secure FREEDOME VPN subscription does not support the Apple Family Sharing service. Family Sharing is not supported by Apple for apps with auto-renewable subscriptions. The F-Secure FREEDOME VPN Apple App Store page incorrectly states that Family Sharing is supported by F-Secure FREEDOME: https://apps.apple.com/us/app/f-secure-freedome-vpn/id771791010 An F-Secure FREEDOME VPN subscription bought directly through Apple App Store can be shared between iOS devices that are using the same AppleID used to buy the subscription.   Article no: 000010876
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Issue: Why is there no internet connection on my computer when F-Secure FREEDOME VPN protection is turned ON? Resolution: To try to fix the issue, reset the DNS cache on your computer. How to reset DNS cache on a Windows computer: Open the command prompt as an administrator. Click the Windows start button > type "cmd" > Right-click Command Prompt > Click Run as Administrator. In the Command prompt, type the commands below. After each command, press Enter to execute. ipconfig /flushdns netsh winsock reset netsh int ipv6 reset You can restart your machine and check again. If the above steps do not help, the issue might be that your firewall is blocking the connection. If that is the case, you need to change your firewall settings to allow the connection. Our Android, Windows and macOS products use the OpenVPN protocol. The ports for Android, Mac, and Windows are: TCP/UDP ports in the range 2700 - 2800 TCP port 443 Please allow traffic on these ports in your firewall and try to connect Freedome again.  Refer to this video on how to open Windows Firewall and configure the ports: https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html Please check if automatic killswitch is enabled. Here's how to check. Open Freedome Click Settings The automatic killswitch is the 4th button under Connection & Status. If it is turned on, Click Allow connections to other devices in trusted networks.  Check the network you're currently connected to Click Save Please also try the following: 1. Uninstall F-Secure Freedome VPN 2. Restart the computer 3. Remove driver with pnputil 4. Restart the computer 5. Install F-Secure Fredome VPN Article no: 000006587
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Issue: Unable to print with network printer on a Windows computer when F-secure FREEDOME VPN protection is ON. The printer and the computer are on the same sub net.  Resolution: The network needs to be set as a trusted network to allow the computer to connect to the network printer while FREEDOME VPN is connected.  Follow these steps to set a network as trusted: Open F-Secure FREEDOME user interface Turn OFF the VPN protection  Go to Settings Enable Automatic killswitch Click Allow connections to other devices in trusted networks Select the network used in Trusted networks dialog Click Save  Article no: 000013172
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Issue: Instructions to uninstall and re-install FREEDOME for Windows Resolution: Follow the steps below to uninstall and reinstall FREEDOME: To uninstall F-Secure program from Windows: Click on one of the links below that fit your version of Windows. The link redirects you to Microsoft's help page. Windows 10 Windows 8, 8.1 Windows 7 If the uninstallation fails using the standard Windows removal method, you can uninstall the product using F-Secure Uninstallation Tool        To reinstall F-Secure FREEDOME VPN for Windows: Download and install the FREEDOME from https://www.f-secure.com/en/home/download Click on the Subscription tab Depending on your activation method: Click Have a code? to activate using a subscription code, and enter your code; OR Click Login if you have a subscription with F-Secure Total or other providers, and sign in with your credentials. FREEDOME is ready to protect your privacy. Article no: 000001136
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F-Secure FREEDOME for Mac cannot be automatically upgraded to version 2.32. The upgraded version will be offered to the existing users but, due to a...
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Issue: How do I know if F-Secure FREEDOME VPN protection is working on my computer or mobile device? Can I verify it somehow?   Resolution: When F-Secure FREEDOME VPN protection is enabled, your internet gets routed through the location you have selected in the FREEDOME user interface. Since your internet connection is routed, your true location is hidden. The web pages and services you connect you only see the IP address of the FREEDOME location you are connected to. You can verify that the protection is working by following these steps:  Ensure that the Freedome VPN protection is OFF Use an internet search engine to find a "What is my IP" service. With the service you can see your current IP address and ISP info Turn ON the Freedome, and select any of virtual location of your choice and verify that you are connected Visit the "What is my IP" service again to check your new current IP address and ISP info.  You should see a new address, one that corresponds with your VPN and the location you have selected Article no: 000011146
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Issue: I use F-Secure Freedome and use a virtual location which is nowhere near me. When I do a search, it still shows me the city I am located in. Does Freedome leak this or what's the reason for this? Resolution: This location in the bottom of the Google search page is actually based on your past activity (as it's stated next to the location). So basically, if you search for local places (local services, streets, events etc.) it will offer you the location mentioned. This is because of web history, cache & cookies that are saved while you surf the internet, as the web sites use the saved information to personalize your visit. If you clear the browsing history, cache and cookies in the web browser or use an incognito tab, you may find that the location will change. Article no: 000019788
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I have noticed that, at times, my FREEDOME VPN connection is cut off.
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Issue: I have bought F-Secure FREEDOME VPN through Apple App Store or Google Play Store. Is it possible to install it on a device that uses a different Operating System? Resolution: When you purchase F-Secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses to any other platform, such as MacOS or Windows PC. As an example, if you bought FREEDOME from Google Play Store, you can only install that to other Android devices with the same Google account ID. This license cannot be installed to iOS, Mac or Windows devices. Similarly with a Apple App Store purchase, it can only be installed to other iOS devices with the same Apple ID, not to Android, Mac or Windows devices.    Article no: 000002462
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The use of VPNs is not allowed in the Persian Gulf area. The local Internet Service Providers block VPN connections in their networks. This prevents...
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FREEDOME cannot prevent IP address leaking through WebRTC. Web Real-Time Communication (WebRTC) is an application programming interface (API) that is...
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When the site you visit uses third-party analytics services known to our database or advertisements from ad networks over HTTP, FREEDOME either blocks...
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Issue: F-Secure FREEDOME VPN Tracker Mapper does not show tracking attempts Resolution: F-Secure FREEDOME does not block any tracking from HTTPS traffic, because that would require a man-in-the-middle attack against the HTTPS, and the related security risks outweigh the possible privacy gains. FREEDOME only prevents HTTP traffic, and may sites these days use HTTPS traffic. You can read more here.  To make sure FREEDOME is working, you can check your IP address when FREEDOME is on.  If FREEDOME does not mask your IP and is not showing tracking attempts from HTTP traffic, then please try the following: Check that Tracker Mapper is on Uninstall and reinstall Contact the customer support    Article no: 000001885
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Issue: "Incorrect code. Check the code and try again" -message when trying to activate F-Secure Freedome VPN code Resolution: Make sure that there are no typos in the code and that the code you are trying to use is in form XXXX-XXXX-XXXX. Also check, that the program on the device where you're trying to insert the code is F-Secure FREEDOME VPN, and not any of our other programs. If you have bought F-Secure TOTAL, you need to activate your order by logging in with your My F-Secure credentials. If the code is still not accepted, contact your reseller or F-Secure support. Note: If you do not have the newest F-Secure FREEDOME version, first update to it and then try to activate the code.  Article no: 000002726
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Issue: When searching for something on Google when F-Secure FREEDOME VPN protection is on, Google is all the time asking me to prove I'm not a robot and I have to answer a CAPTCHA. Why is this? Resolution: That's normal when you use F-Secure FREEDOME or any other VPN. This is because F-Secure FREEDOME VPN servers are used by several users at the same time. This means that you are not the only user to submit requests to the Google search engine. Google interprets that your IP address / device sends multiple search requests at the same time (this creates a suspicious effect on the search engine). With CAPTCHA, Google makes sure that you are not a robot or a computer program that sends multiple requests for search or spam. Article no: 000016856
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Issue: How many licenses do I have when I have bought F-Secure FREEDOME from Apple Appstore / Google Playstore?  Resolution: Google Playstore FREEDOME subscription can be installed to as many Android devices as you have connected to your Google account.  Apple Appstore FREEDOME purchase can be used on maximum 10 iOS devices that are using the same Apple-ID. The licenses are always tied to the Google account / Apple-ID from which you made the purchase with. If you'd like to use FREEDOME on other platforms, the alternate way is to purchase the multi platform subscription via F-Secure website where it as license range for 3 devices till 7 devices. Visit F-secure website purchase F-Secure FREEDOME multi platform subscription. Article no: 000011866
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The latest versions of Windows 10 have got a new security feature called Memory Integrity in the Device security > Core isolation settings.   Enabling this setting improves the security of a Windows device by preventing potentially malicious code from accessing high-security processes on the computer.   However, on older Intel processors (generation 6 or earlier), this security feature causes a clear drop in the performance, as the feature has not been optimized for these processors.   This drop in performance dramatically affects the download speed of VPN products such as FREEDOME. This feature is not recommended for computers with these processors.   Intel processors from generation 7 onwards are better optimized for this feature and do not suffer from this drop in performance.
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