Freedome on Mac OSX keeps trying to connect but never succeeds After clicking the protection ON switch, the status is left as connecting
Please uninstall and re-install Freedome on your Mac. To uninstall F-Secure Freedome on your Mac:
Find the F-Secure Freedome logo in the top right corner of your Mac (If the logo is not appearing in the top right corner of your screen, then just proceed to (3)) Click on it, and click Quit Open Finder Find F-Secure Freedome Drag the Freedome icon into Trash Enter your Mac password Reboot the Mac
To re-install F-Secure Freedome VPN for Mac:
Open this webpage: https://www.f-secure.com/fi_FI/web/home_fi/downloads Find F-Secure Freedome, and click Download for Mac Finalize the installation of the program from there When F-Secure Freedome is installed, click on the Subscription tab from the menu list on the left pane Depending on your activation method:
Click Have a code? to activate using a subscription code, and enter your code; OR Click Log in if you have a subscription with F-Secure Total or other providers, and sign in with your credentials
If reinstallation does not fix the issue or only temporarily fixes the issue:
If you have MacKeeper anti-virus software installed on your system, its Memory Cleaner feature can cause issues with Freedome. Disable or remove MacKeeper to make sure it is not the cause for the connection issue.
Article no: 000008381
I lost/forgot my F-Secure FREEDOME VPN code
If you have lost or forgotten the subscription code for your F-Secure FREEDOME VPN, do one of the following:
If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription code, have your email address (used when you bought the product) or order reference number at hand when contacting our support. If you bought the product from a local reseller, contact your reseller. If you have purchases from Apple Appstore or Google PlayStore, you do not get any code. You can activate the purchase by installing it from the store and choosing 'return purchase'.
If you have installed the newest version of FREEDOME installed, and you activated your code on that version, you can get the code from the program.
Open FREEDOME Go to Subscription Click Show Subscription code
NOTE: You cannot get the code even if you have newest FREEDOME version, if the code was used before the update.
Article no: 000001132
how to transfer license without needing to make new purchase
This article applies to the following FREEDOME multi-device subscriptions:
FREEDOME subscription code in this format: XXXX-XXXX-XXXX F-Secure TOTAL subscription
For example, if you have a 5-device FREEDOME subscription, and you insert your subscription code or log in on a 6th device, you get the Transfer prompt. Transfer the license as follows:
Click Transfer, and the following happens:
This releases all of the licenses available with your multi-device subscription. The device, on which you’re transferring the license, gets the first available license from your subscription. Any other devices using the subscription code automatically get the available remaining licenses, when they connect to the FREEDOME servers.
Click Cancel, if you do not wish to transfer a license.
This ensures that no license is transferred, and FREEDOME continues to work on your other devices.
If, when doing a license transfer, you find that you have installed FREEDOME on more devices than licenses available with your current subscription, the last device to connect to the FREEDOME servers does not obtain a license and remains expired.
Note: FREEDOME allows you to transfer a license a maximum of 4 times during a 3-day period. If you do this and transfer a license 4 times in a 3-day period, you are unable to transfer a license for 3 days from the first transfer.
Below are the steps on how to activate and transfer an F-Secure Freedome license:
Open F-Secure Freedome. Select Subscription from the menu. Click/tap on Have a code or Redeem code or Did you buy a multi-platform subscription?. Type in your subscription code. Click/tap Submit. If prompts to Transfer license, click Transfer.
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Instructions to uninstall and re-install Freedome for Windows
Follow the steps below to uninstall and reinstall Freedome. To Uninstall F-Secure program from Windows: Click on one of the links below that fits your version of Windows. The link redirects you to Microsoft's help page. Windows 10 Windows 8, 8.1 Windows 7 If the uninstallation fails using the standard Windows removal method, you can uninstall the product using our own Uninstallation Tool To Re-install F-Secure Freedome VPN for Windows:
Download and install the Freedome from www.f-secure.com/downloads. Click on the Subscription tab Depending on your activation method:
Click Have a code? to activate using a subscription code, and enter your code; OR Click Login if you have a subscription with F-Secure Total or other providers, and sign in with your credentials.
Freedome is ready to protect your privacy.
Article no: 000001136