multiple device problems

Aspirant

Re: multiple device problems

Hi,

My problem has not been resolved.

I cannot turn off the restrictions in instore apps as I don't know my device password. I am not willing to completely reset my iPad to factory settings to be able to download the Fsecure app. No other app has caused this problem when wanting to use it on multiple devices, so this is clearly a problem specific to this app. As such I am far from satisfied, having spent a considerable amount on an annual subscription which is now limited to one device.

Surely you can offer an alternative solution . . .

Highlighted
F-Secure

Re: multiple device problems

Unfortunately there is nothing that can be done here. The passcode request comes from the iOS operating system as the purchase restore is in Apple's view an in-app purchase. If the in-app purchases have been restricted on your device, the only way to get the restore purchase to work is to enter the passcode. This applies to all the apps or other purchases which have been bought as in-app purchase, not just F-Secure Freedome.
--
Tapio Keihänen
F-Secure Freedome Service Manager
Aspirant

Re: multiple device problems

I found a solution - seems many people have the same problem with restrictions passwords not working. The following linke explains how to resolve it. It worked for me, no problem:

 

http://www.lafrutamordida.com/2013/10/restrictions-passcode-forgotten.html

 

Good luck!

F-Secure

Re: multiple device problems

Hi sbnbmbmb!

Thanks for updating us with the solution you found! I'm sure that will be helpful in solving other users' problems, so, cheers for that!!

// Chrissy
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.