freedome app charged while the subscription was canceled

Novice

freedome app charged while the subscription was canceled

Hello

 

I have tried using the freedome app for android on my nexus 7 2013 device

I was dissatisfied with the app and when I wanted to cancel my subscription something happened and I couldn't but the charged me for that.

Now I want my money back because I didn't want to be charged 

Here's my order number 

12999763169054705758.1397431274405078..0

Order date(I didn't know I was charged )

Jun 10, 2014 3:12:15 PM IRDT

Item description

Monthly subscription (F-Secure Freedome VPN)$4.99/month

Monthly Subscription - Auto Renews on Jul 10, 2014

I want the money back as I said

 

Thank you for the help

1 REPLY 1
Former F-Secure Employee

Re: freedome app charged while the subscription was canceled

Hello,

 

Sorry to hear about the dissatisfaction. We would of course be interested in hearing why you are not happy with the app.

 

You can cancel the subscription from the Freedome page on Google Play Store and it will end in your case July 9. You can read more on auto-renewable subscriptions at:

https://support.google.com/googleplay/answer/2660277?hl=en

 

F-Secure is not able to give you the money back, but you need to contact Google Play Store and ask for a refund.

 

I'm sorry for the inconvenience.

 

Best regards,

Päivi, Freedome team