Sorry for the confusion caused with the email. Since you mentioned you tried to login instead of using the subscription, I asked the support team to resend your current order email (incase you were unable to locate it to find the subscription code) so that it will be easy for you to enter the code immediately you saw my post here.
Were you able to activate Freedome using the code in your device?
Thanks for your feedback with the support times/chat contact. I will definitely be passing it to the support team.
Once again, my apologies if there was any confusion. Hopefully your issue with the license activation will be resolved soon.
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