Virgin Media user can't send emails when Freedome is ON

MJF
Scholar

Virgin Media user can't send emails when Freedome is ON

I have tried SMTP with  port is 25 and 465  and  SMTPS. with  port is 25 and 465.as recommended none of which allow emails through.  Since I came to F-secure through Virgin media in there a solution for virgin emails?

If no one has a solution, what do I say to Virgin media technical support to seek a solution from them?

 

Any help appreciated as without it Freedome is no use to me!

 

Thanks

3 REPLIES 3
F-Secure Product Expert
F-Secure Product Expert

Re: Virgin Media user can't send emails when Freedome is ON

Hello MJF,

 

Please refer to this article for information on that matter.



Best Regards

-Ben

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MJF
Scholar

Re: Virgin Media user can't send emails when Freedome is ON

Thanks Ben,

But my post said I have tried all the solutions offered there and they did not work.  I had hoped, since so many members are Virgin Media, there would be someone with a spacific answer.  

Thanks for trying,

Martin

F-Secure Product Expert
F-Secure Product Expert

Re: Virgin Media user can't send emails when Freedome is ON

Hello MJF,

 

Sorry to hear that you couldn't make it work. I found this page from VM's page.

 

As mentioned in our article "this is a ISP specific configuration change".

Let's see if someone can help you on that matter.

 



Best Regards

-Ben

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