Upgraded to W10, FreeDome stopped working, Code not valid anymore

Thatusername · October 2015

Upgraded my laptop to Windows 10 and I had already FD installed. After upgrade FD didnt work. FD Service was running and files were under program files, but .exe didnt start+no icon in taskbar+no possible to make gui visible. Then I tried to uninstall FD to reinstall it. Then the gui popped up saying that it needed to upgrade the FD. I presses the rounded upgrade button and very quickly afer that it said that upgrade failed error code 7. Then I rebooted the computer and managed to uninstall FD. Then I installed the FD again but now it says my code is not valid??? I have purchased safe for 5 devices for one year and got the offer to get free FD for one year. What to do now?

I must say that your support system do suck if this community is the only way to get support. Hope I can change my mind if I happen to get the solution from here this time.

[Deleted User] · October 2015

Hi Thatusername,

I am sorry to hear about your experience with the product. We are here to help you resolve your issue with Freedome.

May I know how did you purchase the SAFE license? Could you provide me the SAFE purchase reference by Private message?

Thatusername · October 2015

Sent: ‎09-10-2015 02:24 PM

[Deleted User] · October 2015

Hi Thatusername,

I have sent you a private message for further discussion.

Thatusername · October 2015

Code i received worked only on one pc. I also sent PM that my parents are having the same problem -> no answer. I'm not sure should i laugh or cry...and this is the only channel of support regarding the F-Secure Support. Smiley Tongue

[Deleted User] · October 2015

Hi Thatusername,

I have sent you a PM on this issue. Sorry for the delay in the reply; hope everything is sorted now!

Thatusername · October 2015

Even more confused after your reply. I just sent you a PM to clarify things...

Upgraded to W10, FreeDome stopped working, Code not valid anymore

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