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Update from Freedome v1.2 to 2.4 does not work - installing does not work on Windows v1709

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Aspirant

Update from Freedome v1.2 to 2.4 does not work - installing does not work on Windows v1709

I updated from Freedome v1.2 to v2..45.68.0

It does not work

Uninstalling Freedome and installing Freedome does not work on Windows v1709

I currently have 10 Freedome TAP drivers after a clean install!!! (see picture below)

 

I cannot connect to any country and all Freedome reports back is "Error, Something went wrong, our apologies" (see picture below in Dutch)

According to Cleverbridge FAQ i cannot even get a refund for the months remaining in my subscription

That is unfair

Knipsel.JPG

Knipsel2.JPGI will not be providing an fsdiag file. I am
uncomfortable with the amount of data it collects

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: Update from Freedome v1.2 to 2.4 does not work - installing does not work on Windows v1709

Hi ballege,

 

As mentioned in this article, I'm guessing it is due to the license transferred to a maximum of 4 times during a 3-day period. Have you tried again now and checked if the license transfer works?

 

If you are still having the license issue, kindly contact our support team via chat or phone as this needs further investigation from them.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
3 REPLIES
Community Manager

Re: Update from Freedome v1.2 to 2.4 does not work - installing does not work on Windows v1709

Hi ballege,

 

There is an article here about the similar error message here. Could you please review the steps and see if it helps you?

 

If you are still having the issue, I would recommend contacting our support team here to investigate it further.

 

May I know when did you purchase your Freedome subscription and from where? If it is within the 30 days of purchase from our F-Secure website, we can provide the refund as mentioned in this article.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Update from Freedome v1.2 to 2.4 does not work - installing does not work on Windows v1709

Hi,

was able to fix the Freedome TAP issue

However still some licensing issues

1) still not happy with the refund within first 30 days policy - I am not eligible...

2) multiple installation attempts spent on installing the new Freedome v2.4 messed up my subscription AGAIN:

I am entitled to 3 devices (usually 2 Android, 1 Windows), but even transferring code/license to devices does not work for me this time

One device is always without a license (with following "no longer valid" message in Dutch)

Knipsel3.JPGPlease fix this. I am entitled to 3 devices until Feb'18

Last remark:

why doesn't F-secure Freedome use a 3 "simultaneous devices" policy?

I don't understand. ..

Community Manager

Re: Update from Freedome v1.2 to 2.4 does not work - installing does not work on Windows v1709

Hi ballege,

 

As mentioned in this article, I'm guessing it is due to the license transferred to a maximum of 4 times during a 3-day period. Have you tried again now and checked if the license transfer works?

 

If you are still having the license issue, kindly contact our support team via chat or phone as this needs further investigation from them.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.