United Kingdom IP geolocation

Scholar

Re: United Kingdom IP geolocation

The same applies to ITV player. Still up to now 23rd jan 10.41 CET, all still remains blocked.

Scholar

Re: United Kingdom IP geolocation

Anyone having an update on this. I'm still facing the same problem from France. Using IPLOCATION>NET suggest that there is still one (DB-IP) showing a place outside UK, i.e Zurich, CH. How to resolve this annoying issue for a PAID service.

Scholar

Re: United Kingdom IP geolocation

I totally agree, I have been waiting since Thursday for the service to be reconnected. Not good when you have paid for it. Let's hope we get news soon.
Novice

Re: United Kingdom IP geolocation

Here the same in Australia can`t connect to BBC iplayer or itv player. It is bad service for good money.

I hope that the company fix this problem soon and send some information about progress to its custumers.

Cheers

Norbert

Scholar

Re: United Kingdom IP geolocation

That's strange because I can get itv but not bbc iplayer or 4oD.
Scholar

Re: United Kingdom IP geolocation

Come on f-secure tell us whats going on
Scholar

Re: United Kingdom IP geolocation

Mine the same what ever they say mi ip address is not in England
Scholar

Re: United Kingdom IP geolocation

Great application when it works - customer service worst I've come across. No communication, no apology, no update, no nothing. Freedome shame on you. If no word or updates (inc. replying to customer support query) then I will be cancelling subcription and I hope many others will do the same.

Disgraceful treatment of your customers.
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F-Secure

Re: United Kingdom IP geolocation

Hello,

 

We are very sorry to hear about these problems you've had recently with the geolocation services.

 

This geolocation problem with our UK virtual location started when we added capacity to there about a week and a half ago. At this time we got new IP addresses for our new servers there. These new IP addresses we received from our provider were apparently previously assigned to Swiss and/or Dutch companies, as they were registered in the geoIP databases to those countries.

 

At fiorst, we had some technical difficulties with setting the correct location in the RIPE databases - the databases which the geoIP providers use to get their geolocation data here in Europe. We were able to update the RIPE on Thursday-Friday night last week.

 

It seems that almost all the geoIP providers have updated their databases over the weekend as they now point our UK IP addresses correctly to the UK. We've been able to find that one service that still believes our addresses reside in Switzerland but it looks like they provide updates only monthly to their customers.  Apparently BBC is using a service still points our IP address to Holland. We hope that they'll get the updated information soon. That should solve the access problems.

 

GeoIP services are a bit problematic, as we cannot directly affect to them except by making sure the data in the RIPE and other similar databases (RIPE is for Europe, there are similar databases for other parts of the world) is correct for our IP addresses. After that it is up to the geoIP providers to make sure the data they're selling to their customers is valid. While this almost always works nicely, unfortunately sometimes there are this kind of problems we're now experiencing.

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Tapio Keihänen
F-Secure Freedome Service Manager
Scholar

Re: United Kingdom IP geolocation

Thanks for yr further explanation. However, I'm still puzzled about the update frequency of one month you describe. When I do a search at iplocation.net it displays a IP of 159.8.170.5, which looks ok. However, all databases referred to indicate latest update 11/30/2014 and for the suspect one DB-IP (Swiss reference) 12/1/2014.  By the looks of it, they have not updated their database for the last 12 month. Am I making the wrong conclusion and is this what causes BBC iplayer amongst others to reject me?