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Transfer option not presented, cannot transfer license

Novice

Transfer option not presented, cannot transfer license

I am trying to transfer a license from an old laptop to a new laptop.  I examined the article suggested in other forum messages (link) I am only presented with an Oops message, never an option to transfer.  I have downloaded Freedome and installed it for the trial on my new laptop.  Where do I actually get the transfer license option?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Transfer option not presented, cannot transfer license

Hello @nhelman64

 

Thank you for the screen shot which really helped me to understand, I have emailed you as private message with the re-installation steps for Freedome for windows. Because we need to make sure that subscription you have entered is latest one for the Freedome activation.

5 REPLIES 5
Moderator

Re: Transfer option not presented, cannot transfer license

Hello @nhelman64

 

For Multi-platform subscription, the Transfer License option does prompt only if all your licenses are in use and you insert your subscription code, FREEDOME detects this, and a license transfer is offered.

 

For instance, if you have a valid subscription with 5 FREEDOME licenses, and you have used the subscription code with 5 devices, then these 5 licenses are all in use. If you then install FREEDOME on a 6th device, and insert your subscription code, the app prompts you to transfer a license.

In your case, I would assume that you haven't used all licenses for your devices.

Highlighted
Novice

Re: Transfer option not presented, cannot transfer license

I don't think you're right.  Why would it give me this message, then?

 

image.pngAll licenses used up

Novice

Re: Transfer option not presented, cannot transfer license

I have a valid subscription with 3 licenses. I have used all three licenses. Now, I can't switch one of the licenses from an old laptop to a new laptop.
Moderator

Re: Transfer option not presented, cannot transfer license

Hello @nhelman64

 

Thank you for the screen shot which really helped me to understand, I have emailed you as private message with the re-installation steps for Freedome for windows. Because we need to make sure that subscription you have entered is latest one for the Freedome activation.

Novice

Re: Transfer option not presented, cannot transfer license

@Sethu Thanks for the PM.  Uninstalling and reinstalling did the trick.  I was able transfer the subscription license, and did the same thing on one of my other devices.  Both are up and running the VPN.  Now, I'll be able to do the same on Saturday when my desktop PC comes back online.  Thanks so much for your help.