Subscription expired after beta trial

Aspirant

Subscription expired after beta trial

I signed up for the Freedome beta (Protection Log) for Mac and after installing the application found that it was unable to establish a connection. I therefore uninstalled the beta and reverted to the regular production version of the app which worked fine. Unfortunately, however, it said that my subscription had expired whereas I had almost a full year’s subscription remaining before trying the beta. I have a three device subscription but have only used one of the licences so far as I am saving the other two for equipment I intend buying next month. If I re-apply the subscription code to my iMac will I use up one of the two remaining licences? If so, how do I get the first licence back again?

 

I’ve reported this on the beta web site two weeks ago and have since emailed twice  but have had no response to date. Can you please advise?   TIA

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Community Manager

Re: Subscription expired after beta trial

Hi accuor,

 

I will PM you further on this post.

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Regular Member

Re: Subscription expired after beta trial

This is a known issue now and I believe the Dev's are working to resolve it.
But wait for someone from F-Secure to reply as I am not a employee or rep of F-Secures. PeAcE
Community Manager

Re: Subscription expired after beta trial

Hi accuor,

 

Every reinstallation of the Freedome will be counted against your subscription. Yes, if you use the license to your iMac, it will be taken as the second installation of the code. As @_CyberGhosT_ mentioned, our RND team is working on to resolve this.

 

This article might also provide more information about the license code in Freedome:

https://community.f-secure.com/t5/F-Secure/Why-doesn-t-my-subscription-code/ta-p/66515

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Aspirant

Re: Subscription expired after beta trial

Thanks to both of you for your replies. It's a pity that the release notes for the beta don't warn that reinstallation will cost you a subscription. Had I known in advance I would have thought twice about installing the beta. I don't mind giving up my time to help beta test products  but I'm not so keen on giving up my money Smiley Mad.

 

It's good to know that the devs are currently working on a solution to this licensing problem but in the meantime I was hoping that I might be able to claim a replacement license by way of compensation. I've already bought 2 x 3-device subscriptions so really don't want to be any more out of pocket. Is there a process for obtaining such a replacement?

 

Community Manager

Re: Subscription expired after beta trial

Hi accuor,

 

Thanks for your feedback. I have passed your feedback to the respective team. Regarding your license, I will check further on this and get back to you soon.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Community Manager

Re: Subscription expired after beta trial

Hi accuor,

 

I will PM you further on this post.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

Aspirant

Re: Subscription expired after beta trial

Many thanks for your prompt help Laksh. My problem is now solved.