Some messaging apps may
have problems with F-Secure Freedome turned on
using a messaging app but have problems receiving messages when F-Secure
Freedome is turned on.
Normally, Freedome closes the
VPN connection after there hasn't been any network activity for some time. This
is done to save battery. When any app or operating system is trying to access
the network, Freedome will automatically open the VPN connection.
However, should a messaging
app on the device receive a message in this situation, it may malfunction as
the VPN connection is not open. The connection attempt is coming from the
network to the device, and not from the device to the network.
The first remedy for these
kinds of problems is to upgrade the iPhone or iPad operating system to at least
iOS 9.3 version. Apple fixed an issue in this iOS version which caused these
kinds of problems in various apps.
If the problem exists still
after upgrading to iOS 9.3 (or newer), use the
Keep VPN on
when device is idle setting to configure Freedome to keep the VPN
connection always open. Note that this may naturally have some effect on the
battery consumption. By default, the setting is off.