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Slow Connections

Aspirant

Slow Connections

Freedome is often really slow since the last one or two weeks. Somtimes it's a bit better, but very often it is really worse. I'm from Germany and this behaviour doesn't change when switching to other Freedome nodes (e. g. Denmark, Finnland, etc.).

 

If it happens, one can observe in the status line of the browser that especially TLS-Handshake takes a looong time to establish with websites.

 

This behaviour is very annoying. It wasn't there in the beginning, now it is. If this isn't fixed I will consider using another VPN.

 

Thanks!

5 REPLIES 5
Community Manager

Re: Slow Connections

Hi Lava,

 

May I know which version of Freedome you have installed and what is the OS of your device?

 

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Aspirant

Re: Slow Connections

Hi Laksh,

 

It's version 2.18.5493.0 with up to date Windows 7 OS.

 

Greetings

Lava

 

Community Manager

Re: Slow Connections

Hi Lava,

 

I would recommend to get in touch with our support team via chat or phone here so that this can be investigated further.

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Aspirant

Re: Slow Connections

Hello,

 

same is here. When using freedome (from Germany), my speedtest drops around 100 MBit/s in download speed.

 

125 Mbit/s when Freedome is off

~20 Mbits when Freedome is on

 

I tried it a few time in a row. Always the same result.

 

Help!

Community Manager

Re: Slow Connections

Hello Jim_S,

 

Please get in touch with our support team as mentioned above in order to troubleshoot further on this issue.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.