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Purchased renewal key, it simply doesn't work


Purchased renewal key, it simply doesn't work

Hi guys,

    Little frustrated with this one.


I purchased a 5 device key through the 12+3 month anniversary offer for €59.90, an offer received the day before the 50% off May discount I might add which I'm already not particularly impressed with.


The key supplied does not work.


I have 2 macs, a Windows machine and two iOS devices.  None will accept the key.


I contacted chat support and received instructions to uninstall and reinstall (for Mac only).  The script supplied appears to be outdated and even after a manual removal I've had no luck.



Re: Purchased renewal key, it simply doesn't work


Hello LineNoise,


Sorry to hear about your trouble! I have highlighted your post to our Support team for further looking into this issue. They will get back to you for further investigation.


Thank you.

Best Regards


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