I prolonged my membership and recieved a new Freedome Subscription Code (5 devices). When I enter it in the Mac desktop app, I am stuck forever in "Could not verify code. Please try again later."
F-Secure Support: What would you do if that happens to you?
Thanks for advice.
On mac, you should be able to enter the new license code within 45 days of the expiry of the current subscription.
On IOS you can enter the new subscription once the current app-store subscription and the grace period are over.
In case you are still facing problems or need more guidance, you can open a support ticket here.
Could someone from F-Secure please look into this and offer a solution? THat would be wonderfil.
Or anybody else who solved the problem.
I would sooooo much like to continue using FreeDome!
Could you confirm how many days you have left on your previous subscription?
Also which kind of subscription was in use(App-store or multiplatforms)?
Finally do you have this messages on all your devices?
45 days left. I only checked this on my Mac, not on iOS.
I purchased the new code directly from F-Secure because I received an email that suggested renewal.
But I also have a subscription running on iOS via the AppStore.
As Freedome does not show me where its subscription comes from this is very confusing. I believe I do have the previous F-Secure code only on the desktop and the iOS APple Store subscription only on iOS.
It is my goal now to
1. enter the new code on my 2 desktop Mac devices (they say "Could not verify code")
2. stop the Apple Store subscription and enter the code on my 3 iOS devices.
= 5 devices total (what I paid for).
How do I proceed now to reach these 2 goals? Many thanks for your help.
You cannot stack multi-platforms subscription codes and therefore on your Mac you won't be able to enter the new code if you have many days left before expiry (45 days).
On the IOS you will have to wait the complete expiry of the app-store licence plus an additional grace period demanded by this type of subscription. That the grace period is 3 days for monthly app store subscriptions and 7 days for annual app store subscriptions.Note that Freedome should be working during this period.
The renewal emails should be sent only to people whose license is expiring within the next two weeks. No other Freedome emails should have been sent lately.
You can indeed wait the expiry of the current licenses before entering the new one.
The error received is a generic one and might not reflect the actual problem in this case.
I forwarded your feedback to the Freedome team.
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