Price changed from 29.90 e to 49.90 e at the moment of purchace

Scholar

Price changed from 29.90 e to 49.90 e at the moment of purchace

I purchaced freedome from f-secure.com. There was a discount for the price 29.90 e. During the whole purchacing process (entering name, credit card details etc.) the price was show as 29.90, but just when clicking Purchase Now, the price bumped up to 49.90 e on the page, and the purchase was made with this higher price.

 

See screenshot of this: https://imgur.com/a/KBH5kS5

 

How / to whom can I make and complaint about this, and either get 20 e back, or all money back and cancel the description?

1 ACCEPTED SOLUTION

Accepted Solutions
Scholar

Re: Price changed from 29.90 e to 49.90 e at the moment of purchace

Solved after calling the support.

2 REPLIES 2
Moderator

Re: Price changed from 29.90 e to 49.90 e at the moment of purchace

Hello @ilef 

 

Thank you for reporting us the issue, the offer prices you see on the F-secure Freedome page is only available in certain countries but we have to confirm this with our marketing team. However, it seems you have already contacted our Live Chat support and created a support ticket for the same issue. I have asked the case owner to contact our marketing team and get back to you. You will soon get a response from him.

Scholar

Re: Price changed from 29.90 e to 49.90 e at the moment of purchace

Solved after calling the support.