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Not working anymore, please help

Scholar

Not working anymore, please help

Hello. I downloaded freedome (27€) because it was working properly with an Italian app which allows me to watch sky (Italian decoder) with an app called skygo. Skygo doesn't allow you to watch it if you're outside italy. In fact, at the moment I'm in Mexico and, I first downloaded the free app of freedome and I could pretend I was in italy and I could watch sky then it asked me to pay 27€ for one year. As I was enthusiast I downloaded it but from few days on, it says "you're not allowed to watch this if you're outside Italian territory" like if it sees I'm in Mexico so I THINK that this app is not working properly although it keeps on say "ON"
Thanks
11 REPLIES 11
NKT
Aspirant

Re: Not working anymore, please help

I suggest you try switching which country it says you are in on the Freedome settings page, then take a look at a webpage such as www.whatismyIP.com which will hopefully tell you that you are in whatever country you picked.

 

Assuming this works, now change your country back to Italy, and refresh the www.whatismyIP.com page. It should change to Italy.

 

This will confirm it is working. (If it isn't, contact support)

 

Now try your streaming service. If it is still blocked, then thewebsite you are trying have blacklisted that IP address as "not really Italy". Bad luck. Try and get another IP address in Italy, and try again.

 

And if it works? Result!

Scholar

Re: Not working anymore, please help

Thanks for your help, it sounded perfect but no, still not working. I even tried to Take off the SIM card but still not working. I also tried to delete both apps, download them again, log in again but still same problem.
I don't really know what to do.
Can anyone else help me?
NKT
Aspirant

Re: Not working anymore, please help

Ok, so now I know that it's a phone you are talking about rather than a PC. Android or iPhone?

 

Is the internet working at all, when Fsecure is not running?

When you start Fsecure, does it prompt you to trust the application?

Is there any internet at all when Fsecure is running? On SIM data? On WIFI?

 

 

Scholar

Re: Not working anymore, please help

Alright. It's an iPhone. I have an Italian SIM card in but I'm not using it. I've also tried to take it off and do all the processes from the beginning but with no positive outcomes.
That means that I only connect my iPhone to Internet by wifi. When I turn freedome on it just goes on without asking anything.
Internet works obviously if freedome is on or off, it doesn't matter.
Scholar

Re: Not working anymore, please help

Once again. The thing it scares me the most is that I used "skygo" and "freedome" with no problem for one week and more and then I paied freedome to get it cut one year. It worked again for few days and then that's it, it doesn't work anymore. Looks like "skygo" realized I'm in Mexico (I don't know how) and it doesn't allow me anymore to watch the channels. Plus, I'm keeping to change my ip and check it on whatsmyip.com and it looks freedome is working properly. I'm desperate Smiley Sad
NKT
Aspirant

Re: Not working anymore, please help

Bad luck then, as sadly the streaming service you are using, Skygo, has realised the Freedome IP isn't really a single person in Italy. This sometimes happens. What probably happened was too many people were connected from that IP, and they will have realised, and blocked it.

 

There are other websites that allow you to do the same sort of thing, but you'll have to find one based in Italy. Sorry.

 

What you could do, as a thought, is find an open proxy based in Italy, and connect to that via Freedome so that you are safe, perhaps. You might do best though, to ask a friend back home to let you set up a private proxy so you can watch things by connecting to that.

F-Secure

Re: Not working anymore, please help

Hi Fede88!

Just wanted to follow up -- have you managed to figure anything out? Has NKT's suggestion been of any help?
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
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Scholar

Re: Not working anymore, please help

i am experiencing the same problem

iphon5 with iOS8  + freedome 2.0.6.1458

 

worked well during trial period

than i purchased it

and now not working

 

the reason IS NOT what was supposed in the previous posts, but the fact is that when we s3elect "ITALY" as location, the IP that is given is a SWEDISH one (seen useing web pages that show your ip location). of course under this condtions Skygo tell us we are not in italy, "because we are supposed to be in Sweden", wich is not italy... how can we ask F-Secure to fix it?

thank you


@Chrissy wrote:
Hi Fede88!

Just wanted to follow up -- have you managed to figure anything out? Has NKT's suggestion been of any help?

 

 

Scholar

Re: Not working anymore, please help

Actually mine works properly. I switched it to Italy, I checked it as suggested on whatsmyip.com and it pops up Italy but it just doesn't work. The tricky and weird thing is that it was working properly before the purchase and now not anymore. Still can't understamd why but i gave up