I've had this problem for quite a while now. When I turn on Freedome on my computer at some point the internet connection is lost. The computer says it's still connected to my Wi-Fi network, but it's not actually connecting to the internet. When I turn Freedome off, I'm back online. Tried this with several locations, always the same result. If I restart the computer, it works for a while again, but the problems always come back. I have Windows 8.1 on my computer, my Android tablet doesn't have any problems with Freedome.
Welcome to our Community!
Sorry to know about your issue; hope we can help you troubleshoot your issue here.Does this issue occur when connected to any location on Freedome? And which is the version of Freedome installed on your current computer?
Tried with several locations and always end up having the same problem.
I'm currently running the 1.3.2906.0 version, but I had problems with the older one as well.
I also tried uninstalling and reinstalling Freedome. The only change was that now internet connection is lost immediately after switching Freedome on. Before it took a few minutes at least.
I have the exact same problem. With Freedome on the internet connection doesn't work and with Freedome off it does work. Uninstalling and reinstalling did not fix the problem either. The problem occurs also with every location. I also have Windows 8.1. and the version 1.3.2906.0. The problems started a couple of days ago.
Same kind of problem.
First try during 15 days test with France (win 8.1 x64) : everything wents fine.
I close & exit Freedome and no internet connection anymore (Firefox & Thunderbird).
I had to uninstall and reboot the PC to recover internet.
Hi Selina, Scrooge & JPili.
I'm sorry to hear about this issue, we're checking with the respective team regarding this. We will update accordingly once there is a feedback.
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support agents and get answers to your questions