No internet access with Freedome (Windows 7 fully updated with Kasperky)

Stan_Doe · April 2017

When Freedome is turned on I cannot access the internet. Firefox/IE11 do not connect to the internet. I cannot get email either. Once Freedome is turned off everything works fine.

I am running Windows 7 /64bit on a MSI Z170-A Pro mainboard. Windows and Mainbord is fully updated.

From some other blogs I got some advise, to check the IPv6 and IPv4 which I did and found enabled.

Anyway I found under the TAP driver status the note that the network cable was removed ... strange.

You help to find the solution to this problem is highly appreciated.

[Deleted User] · April 2017

Hi Stan_Doe,

Since you mentioned you have Kaspersky installed on your device with Freedome, we have had similar posts related to this issue. Please check this post here.

It is seen that a new update from Kaspersky caused the connection issue. Please check the link for more detailed information.

Stan_Doe · April 2017

Hi,

I found the issue. WinPKFilter caused the issue! I uninstalled it and since then my system works fine.

It could be uninstalled easily by going to network connection, properties. Choose WinPKFilter left mouse click on it and choose uninstall.

[Deleted User] · April 2017

Glad to know you were able to narrow down to the issue, @Stan_Doe. Thanks for sharing your solution with us.

No internet access with Freedome (Windows 7 fully updated with Kasperky)

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