No connection - No location

Scholar

No connection - No location

Hello,

 

I am using the latest version of F-Secure Freedome on Windows 7.

The program was working fine but yesterday it stopped working as it was unable to connect to the servers.

I uninstalled F-Secure and installed it again but the system returns an error which says it's not able to connect to the server and there is no available location to choose.

Please see image below and tell me what has happened and help me fix this problem asap.

 

no_connection_no_location.jpg

 

FYI, it working fine on my mobile phone(Android) using the same Wi-Fi internet connection.

1 REPLY 1
Former F-Secure Employee

Re: No connection - No location

Hi Karaoke,

 

Welcome to F-Secure Community!

 

Have you checked that you have all of the current windows updates? If yes, and issue still persist

 

I would suggest you to get in touch with our support team via chat or phone here so that this issue can be investigated further.  

 

To check the update – Click on start > click All Programs > and choose Windows update.  If there is any pending important update, please download it first before proceed with the installation.

 

Thank you