No Internet on two Android devices

Scholar

No Internet on two Android devices

No errors, Freedome says its on but there is no working Internet connection. Turn off the VPN and the Internet works fine. Had this today on one Android device and yesterday on a different Android device.

4 REPLIES 4
Former F-Secure Employee

Re: No Internet on two Android devices

Hi Michael2,

 

Welcome to F-Secure Community,

 

May I know which ISP you are using for your network ? Where is your location?

Are you using Home or Public WIFI?

 

Which version of Freedome are you using currently?

 

Thank you!

Scholar

Re: No Internet on two Android devices

version is 2.5.1.7592

 

Today it worked on an Android 7 tablet using Wifi but failed again on an Android 8 phone using the same Wifi. The Internet was fine with VPN off, turn on VPN and no Internet. Connected to US East Coast.

 

changed to US southeast and it worked fine.

 

Former F-Secure Employee

Re: No Internet on two Android devices

Hi Michael2,

 

I would suggest to open a support ticket for this issue so that this can be investigated further.

 

Thank you!

 

 

 

Scholar

Re: No Internet on two Android devices

Thanks for the offer, but for now I'll just keep changing locations. As long as one works, I'm happy.