Managed to connect from Finland to the US a couple of times, but now no connection to anywhere

[emily1]

Hello,

got a subscription yesterday but when I try to connect, it will just say "Connecting..." forever, without actually managing to make a connection. Yesterday it made it through two times, so it seems to be possible (i.e., no configuration necessary, I suppose?). I haven't changed any settings in my Internet connection.

[Laksh]

Hi emily1,

May I know what is the OS of the device in which you have the issue?

Are you unable to connect to any location currently? Do you see any error message?

[emily1]

Windows 10. No error message, just "Connecting..." for forever without making connection. Won't connect anywhere. 

[Laksh]

Hi emily1,

Is it a recent version of Freedome installed? If yes, then I would recommend to contact our support team via chat or phone as mentioned here to troubleshoot further.

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@emily1

Hi Emily

I tested connection from Finland to USA, Eastcoast and it works.
Take contact to F-S customer service (chat or call a phone).

Have a nice weekend!
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